Maria Tornero
Waterbury,CT
Summary
Dedicated professional with over 20 years of experience in cash handling and customer service. Recognized for consistently achieving accurate transaction processing and fostering positive customer relations. Eager to leverage expertise in a dynamic retail environment.
Overview
45
45
years of professional experience
Work History
Cashier
Mitchell Oil Company
Danbury, CT
08.2001 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
A&P Supermarket
Danbury, CT
11.2002 - 09.2009
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to improve sales strategies and promote special offers.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Package Handler
Pitney Bowes
Newtown, CT
05.2001 - 12.2001
- Oversaw daily package sorting and distribution to ensure timely delivery.
- Implemented process improvements to enhance workflow efficiency.
- Monitored inventory levels and managed restocking of packaging materials.
- Collaborated with team members to resolve logistical challenges quickly.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Executive Secretary
Colegio Nacional Bartolome Herrera
Lima, Peru
08.1981 - 02.1996
- Managed executive schedules and coordinated meetings to maximize productivity.
- Ensured timely communication between departments and external stakeholders.
- Organized documentation and maintained filing systems for easy retrieval.
- Prepared reports and presentations to support decision-making processes.
- Handled confidential information in professional manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Collated and distributed agendas and minutes for all executive meetings.
Education
Educational Administration
Instituto Tecnologico Lima
Lima, Peru12-1980
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash register operation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier
A&P Supermarket
11.2002 - 09.2009
Cashier
Mitchell Oil Company
08.2001 - Current
Package Handler
Pitney Bowes
05.2001 - 12.2001
Executive Secretary
Colegio Nacional Bartolome Herrera
08.1981 - 02.1996
Educational Administration
Instituto Tecnologico Lima