Andrew Wrobel
Hanover Park,IL
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
29
29
years of professional experience
Work History
Service Tech
All Temp Air Conditioning
01.2020 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
Service Technician
Sure Shot Refrigeration
01.1995 - 01.2020
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
Education
High School Diploma -
Glenbard North
Carol Stream06.1984
Skills
- Technical Support
- Equipment Troubleshooting
- Customer Service
- Work Documentation
- Quality Assurance
- Project Oversight
- Preventive Maintenance
- Regulatory Compliance
- Punctual and Reliable
- Residential Construction
- Power Tool Proficiency
- Analytical Thinking
- Work With Minimal Supervision
- Project Estimation and Bidding
Timeline
Service Tech
All Temp Air Conditioning
01.2020 - Current
Service Technician
Sure Shot Refrigeration
01.1995 - 01.2020
High School Diploma -
Glenbard North
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