Andrew Watkins
Apex,NC
Summary
Goal-driven Service Manager offering over 30 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
41
41
years of professional experience
Work History
Outside Sales Representative
Garris Evans Lumber Co.
Wilson, North Carolina
07.2023 - Current
- Maintained knowledge of current product offerings and pricing structures.
- Developed and implemented sales strategies to increase revenue.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
Cabela's TMBC Service Manager
Tracker Marine Boat Center
Garner, NC
11.2022 - 07.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Service Manager
R & J Mechanical, Welding and Custom Exhaust
Apex, NC
02.2019 - Current
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Created written estimates and obtained customer consent to proceed.
- Hired and trained service department staff to drive performance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality and conformance.
Project Coordinator
Orbital Mechanics
Raleigh, NC
01.2016 - 07.2018
- Schedule and oversee construction of Hygienic Process Pipping.
- Maintain chain of custody for hygienic materials, employees and equipment for turn over packages
Sales /Range Safety Officer
Personal Defense & Handgun Safety Center
Raleigh, NC
01.2013 - 01.2020
- Operate indoor firearm shooting range
- Qualify and train customers to own and operate firearms safely
- Sell firearms and complete ATF background checks
Police Officer
Apex Police Department
Apex, NC
05.2005 - 03.2015
- Perform general duty Law Enforcement work to protect life and property in the Town of Apex
- Lead Crisis intervention Officer during employment with APD
- Multiple life saving awards and medals of commendation
Owner/Operator
A.W. Photography
Raleigh, NC
06.1996 - 10.2004
- Commercial, Portrait, Professional Business and Product Photography
- Worked for Law and Order Magazine
Service Advisor
Al Smith Buick Dodge Mazda
Raleigh, NC
01.1990 - 06.1996
- Maintain healthy customer relations in high stress environment
- Always provide a positive customer experience
Sales Service Manager
Airmac Air compressors
Morrisville, NC
01.1988 - 03.1990
Parts Manager
Honda of Raleigh
Raleigh, NC
01.1983 - 01.1988
- Over see 4 employees, manage 2 million dollar inventory
Education
Some College (No Degree) - Criminal Justice
Wake Technical Community College
Raleigh, NCSkills
- Conflict resolution tactics
- Attention to detail
- Strong collaborative skills
- Positive attitude
- Calm under pressure
- Exceptional problem solver
- Brand management
- Friendly demeanor
Accomplishments
Police Officer Specialized in resolving crisis situations for citizens of Apex NC
Crisis Intervention Officer of the Year for Wake County and the Apex Police Department 2014
High Hygienic Level II weld inspector for Pharma/Biomedical with Orbital Mechanics
Quality control documentation (turn over packages) of Hygienic work for multi-million dollar projects with Orbital Mechanics
Manage 7 employees at R&J Mechanical, Welding and Custom Exhaust
Manage 13 Technicians for GM service Department
Manage 4 employees for Honda of Raleigh Motorcycle Parts Department
Firearms instructor
Professional Photographer
GM certified service writer
Timeline
Outside Sales Representative
Garris Evans Lumber Co.
07.2023 - Current
Cabela's TMBC Service Manager
Tracker Marine Boat Center
11.2022 - 07.2023
Service Manager
R & J Mechanical, Welding and Custom Exhaust
02.2019 - Current
Project Coordinator
Orbital Mechanics
01.2016 - 07.2018
Sales /Range Safety Officer
Personal Defense & Handgun Safety Center
01.2013 - 01.2020
Police Officer
Apex Police Department
05.2005 - 03.2015
Owner/Operator
A.W. Photography
06.1996 - 10.2004
Service Advisor
Al Smith Buick Dodge Mazda
01.1990 - 06.1996
Sales Service Manager
Airmac Air compressors
01.1988 - 03.1990
Parts Manager
Honda of Raleigh
01.1983 - 01.1988
Some College (No Degree) - Criminal Justice
Wake Technical Community College
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