Andrew Nguyen
Hendrick Automotive Group
Charlotte,NC
4
years of professional experience
Customer service professional with experience handling high-volume communications, scheduling appointments, maintaining accurate records, and resolving customer concerns in fast-paced environments. Skilled in CRM systems, data entry, and multitasking while delivering professional and compassionate service. Known for strong attention to detail, problem-solving abilities, and a commitment to providing exceptional customer experiences.
Work History
Sales Professional
2 Years 10 Months- Manage a high volume of inbound and outbound customer communications daily, providing timely and professional assistance.
- Schedule appointments, coordinate customer follow-up, and maintain accurate records within CRM and dealership systems.
- Verify customer information, collect documentation, and ensure data accuracy throughout the sales process.
- Resolve customer concerns and provide solutions while maintaining a high level of customer satisfaction.
- Navigate multiple software platforms simultaneously while documenting interactions and updating customer accounts.
- Consistently maintain confidentiality and professionalism when handling sensitive customer information.
- Deliver exceptional customer service in a fast-paced, performance-driven environment.
Marketing Associate
1 Year- Managed client communications, project timelines, and scheduling to ensure timely completion of deliverables.
- Prioritized multiple projects simultaneously while meeting deadlines in a fast-paced environment.
- Analyzed company feedback and market trends to improve communication strategies and overall customer experience.
- Demonstrated strong attention to detail, problem-solving skills, and professional communication in all client interactions.
Education
Bachelor of Arts - Marketing
Skills
Customer Service Excellence
High-Volume Call Handling
Appointment Scheduling
Data Entry & Documentation
Insurance Verification
CRM & Database Management
Microsoft Office Suite
Problem Resolution
Active Listening
Multitasking
Attention to Detail
Professional Communication
Languages
English
Vietnamese
Timeline
Sales Professional
Hendrick Automotive Group
08.2023 - CurrentRead More
Marketing Associate
Hickory Brands Inc.
08.2022 - 08.2023Read More
Lenoir-Rhyne University
Bachelor of Arts from Marketing
Read More