Andrew Robert Lanzaro
Fairfax
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Delivery Driver
TJ III LLC
Manassas, VA
06.2025 - Current
- Delivered packages efficiently to designated locations while adhering to scheduled timelines.
- Operated delivery vehicle in compliance with safety regulations and traffic laws.
- Maintained accurate records of deliveries and pickups for inventory tracking.
- Communicated effectively with customers to resolve delivery issues promptly.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Evening Manager
Safeway
Fairfax, VA
09.2023 - 06.2025
- Supervised evening staff to ensure efficient operations and exceptional customer service.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Coordinated scheduling for team members, optimizing coverage during peak hours.
- Trained new employees on store policies, safety protocols, and customer engagement techniques.
- Collaborated with management to develop strategies for increasing evening sales performance.
- Conducted regular inspections of store displays, ensuring compliance with merchandising standards.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Collaborated with other managers to develop strategies for improving overall store performance.
- Developed strong relationships with vendors, negotiating better pricing options for products and services.
- Monitored employee performance through regular evaluations, providing constructive feedback as needed to support growth and development.
- Ensured compliance with company policies and procedures while maintaining high standards of professionalism among staff members.
- Conducted regular staff meetings to communicate updates, address concerns, and provide feedback on performance.
- Implemented inventory management practices to minimize waste and reduce costs.
- Oversaw cash handling procedures, ensuring accuracy and accountability among team members.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Clerk
SCDC Vehicle Maintenance
Columbia, SC
02.2021 - 06.2023
- Processed work orders for vehicle maintenance, ensuring accuracy and timely completion.
- Maintained inventory of parts and supplies, optimizing stock levels to support operations.
- Coordinated with technicians to schedule repairs and routine maintenance services efficiently.
- Utilized computerized maintenance management systems to track service history and work requests.
- Reviewed documentation for compliance with safety regulations, enhancing workplace safety standards.
- Developed filing systems for records management, increasing accessibility and organization of data.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Bartender Shift Manager
Folly Beach Shrimp Company
Folly Beach, SC
07.2012 - 08.2014
- Supervised bar team, ensuring efficient service and adherence to safety protocols.
- Trained new staff on beverage preparation and customer service standards.
- Managed inventory control, reducing waste through effective stock rotation practices.
- Developed cocktail menu, enhancing customer experience and driving sales growth.
- Resolved customer complaints promptly, maintaining high satisfaction rates.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Bartender
Brion's Grille
Fairfax, VA
04.2010 - 06.2011
- Crafted innovative cocktail recipes to enhance customer experience and drive repeat business.
- Trained and mentored junior bartenders on drink preparation and customer service excellence.
- Developed efficient inventory management practices to reduce waste and streamline operations.
- Maintained bar cleanliness and organization, ensuring compliance with health and safety regulations.
Manager
Bonefish Grill
Chantilly, VA
09.2007 - 04.2010
- Wrote all front-of-house schedules.
- Conducted accurate beer, wine, and liquor inventories every two weeks.
- Ran expo ensuring food quality and fast ticket times.
- Solved problems ensuring excellent customer service.
- .Mentored junior staff, fostering professional growth and enhancing team collaboration.
- Interviewed and hired new employees.
Manager
Bridges Bar and Grill
Fairfax, VA
08.2006 - 08.2007
- Responsible for all food orders.
- Took accurate inventory once a month.
- Set up the restaurant to ensure smooth service.
- Interviewed and hired new employees.
- Facilitated training sessions aimed at improving skills and knowledge across the team.
Education
Bachelor of Science - Business Management
George Mason University
Fairfax, VA06-2006
Skills
- Customer service
- Decision-making
- Time management
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Task delegation
- Staff management
- Documentation and reporting
- Relationship building
- Strategic planning
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Business administration
- Financial management
Certification
- Certified CDL, NovaCommunity College - August 2025
Timeline
Delivery Driver
TJ III LLC
06.2025 - Current
Evening Manager
Safeway
09.2023 - 06.2025
Clerk
SCDC Vehicle Maintenance
02.2021 - 06.2023
Bartender Shift Manager
Folly Beach Shrimp Company
07.2012 - 08.2014
Bartender
Brion's Grille
04.2010 - 06.2011
Manager
Bonefish Grill
09.2007 - 04.2010
Manager
Bridges Bar and Grill
08.2006 - 08.2007
Bachelor of Science - Business Management
George Mason University
CDL Class A
TANKER ENDORSEMENT
DOUBLES AND TRIPLES ENDORSEMENT