Andrew Wagner
IT Support Analyst II
Ventura,CA
Summary
Hardworking, driven and focused on accurately and effectively bringing excellent customer service to every person that I come into contact with. I'm well-versed in assisting users with diverse computer systems, mobile devices and peripheral equipment problems. Self-motivated and attentive with good interpersonal and problem-solving abilities. I'm always looking to grow and expand my knowledge on technology and how it can scale with the companies needs.
Overview
10
10
years of professional experience
Work History
IT Support Analyst II
The Trade Desk
Ventura, CA
05.2019 - Current
- Supported users with software, hardware and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Created user accounts and managed access control.
- Monitored remote helpdesk and responded to incoming tickets to address support needs.
- Configured hardware, devices and software to set up work stations for employees.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email.
Account Executive
Yardi Systems
Oxnard, CA
09.2018 - 04.2019
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Met and exceeded service level goals by identifying and achieving standards and expectations.
- Contacted customers as issues arose to provide prompt resolutions.
Genius
Apple Inc.
Santa Barbara, CA
03.2013 - 08.2018
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Exceeded goals through effective task prioritization and great work ethic.
Bartender
Four Seasons Hotels And Resorts
Santa Barbara, CA
06.2011 - 09.2012
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Consulted with managers to organize special events and promotions.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
Education
High School Diploma -
Quartz Hill High School
Lancaster, CASkills
Support ticketing systems
User account management
Technical assistance
Customer service expert
Technical issues analysis
Internal technical communications
Application support
Timeline
IT Support Analyst II
The Trade Desk
05.2019 - Current
Account Executive
Yardi Systems
09.2018 - 04.2019
Genius
Apple Inc.
03.2013 - 08.2018
Bartender
Four Seasons Hotels And Resorts
06.2011 - 09.2012
High School Diploma -
Quartz Hill High School