Andria Collier
Denver,CO
Summary
Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
16
16
years of professional experience
Work History
Community Manager
CBZ Management
Denver, CO
08.2023 - Current
- Compiled reports on website traffic, conversions, and other metrics.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Responded to customer inquiries in a timely manner.
- Developed and implemented strategies to increase community engagement.
- Monitored online conversations and provided constructive feedback.
- Improved NOI through rent growth and expense management.
Community Manager
Avanti Residential
Thornton, CO
10.2020 - 08.2023
- Financial reports such as Pre AME, AME, Variance, Delinquency, Monday reports and Budget writing.
- Market surveys. Managed units of 97-398.
- Resident retention, resident events, team event and relationship building (residents/employees).
- Completed day-to-day duties accurately and efficiently.
- Provided support during internal and external audits as necessary.
- Checked postings and documents for correctness, accuracy and proper coding.
- Prepared checks for payment of vendor invoices on a timely basis.
Leasing Manager
BLDG Management
Lakewood, CO
06.2018 - 10.2020
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Ran background checks on potential tenants to evaluate criminal records and credit statuses.
- Provided potential tenants tours of properties.
- Created leasing contracts, collected rent payments, and maintained tenant records.
Front End Supervisor
King Soopers
Denver, CO
09.2010 - 06.2018
- Managed customer complaints and rectified issues to complete satisfaction.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured adequate staffing levels during peak business hours.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided excellent customer service by assisting customers with their needs or inquiries.
Bookkeeper
King Soopers
Denver, CO
03.2008 - 09.2010
- Resolved billing discrepancies with vendors or customers promptly.
- Analyzed financial transactions, assigning to specific accounts.
- Developed internal control procedures to ensure accurate recordkeeping.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Education
Associate of Applied Science - General Administration
Penn Foster College
Denver, CO06-2020
Associate of Applied Science - General Administration
CrossPurpose
Denver, CO06-2020
High School Diploma -
Westwood High School
Memphis05-2006
Skills
- Income and Expense Management
- Daily Operations Management
- Community Marketing
- Tenant and Eviction Laws
- Entrata, Yardi, Microsoft Suite
- PowerPro, Apartment Snapshot, Domo, Excel
- Interior Renovations
- Financial Budgeting and Reporting
- QuickBooks proficiency
Timeline
Community Manager
CBZ Management
08.2023 - Current
Community Manager
Avanti Residential
10.2020 - 08.2023
Leasing Manager
BLDG Management
06.2018 - 10.2020
Front End Supervisor
King Soopers
09.2010 - 06.2018
Bookkeeper
King Soopers
03.2008 - 09.2010
Associate of Applied Science - General Administration
Penn Foster College
Associate of Applied Science - General Administration
CrossPurpose
High School Diploma -
Westwood High School
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