Andria Edwards
Port Orchard,WA
Summary
Dynamic supervisor skilled in team leadership, conflict resolution, and customer service. Proven track record of implementing process improvements that enhance operational efficiency and increase customer satisfaction.
Experienced supervisor with a strong background in training staff and resolving customer complaints. Known for driving operational excellence through strategic decision-making and process enhancements, resulting in improved service delivery and guest loyalty.
Overview
18
18
years of professional experience
Work History
Supervisor
Family Pancake House
Bremerton, WA
02.2024 - 03.2026
- Supervised daily operations, ensuring efficient workflow and adherence to service standards.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Implemented process improvements, increasing operational efficiency and customer satisfaction.
- Coordinated staff schedules, ensuring adequate coverage during peak hours for seamless service delivery.
- Resolved customer complaints promptly, maintaining high levels of guest satisfaction and loyalty.
Waitress
Family Pancake House
Bremerton, WA
04.2012 - 03.2026
- Engaged with customers to ensure satisfaction and enhance overall dining atmosphere in a fast-paced setting.
- Oversaw multiple tables to ensure efficient service and enhance guest satisfaction.
- Facilitated communication between kitchen staff and patrons regarding special requests and dietary restrictions.
- Facilitated training sessions for new waitstaff on menu details, service procedures, and customer interaction techniques.
City Mail Carrier
US Postal Office
Gig Harbor, WA
01.2021 - 01.2023
- Delivered mail and packages to designated routes efficiently and accurately.
- Managed daily mail distribution, ensuring timely delivery to residential and commercial addresses.
- Operated postal vehicles safely while adhering to traffic regulations and postal guidelines.
- Maintained accurate records of deliveries and returns, enhancing tracking processes.
- Collaborated with management to address customer inquiries and resolve service issues effectively.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
Supervisor
Kellys Cafe
Port Orchard, WA
05.2008 - 01.2012
- Implemented process improvements, increasing operational efficiency and customer satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Monitored food quality and presentation standards, upholding brand reputation in all offerings.
- Conducted regular performance evaluations, identifying training needs to support employee development initiatives.
Education
Business
Tacoma Community College
Tacoma, WAMedical Billing & Coding
Everest Institute
Bremerton, WASkills
- Coaching and guidance
- Results driven
- Team leadership
- Customer service
- Staff management
- Decision-making
- Complex Problem-solving
- Schedule development
- Conflict resolution
Timeline
Supervisor
Family Pancake House
02.2024 - 03.2026
City Mail Carrier
US Postal Office
01.2021 - 01.2023
Waitress
Family Pancake House
04.2012 - 03.2026
Supervisor
Kellys Cafe
05.2008 - 01.2012
Business
Tacoma Community College
Medical Billing & Coding
Everest Institute