Andria C. RODRIGUEZ

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed account updates, ensuring accuracy of client information and service details.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Responded proactively and positively to rapid change.

Managed the Zimmermann customer account, serving as the primary point of contact between the customer, warehouse operations, and internal teams to ensure efficient order fulfillment and exceptional customer service.

Key Responsibilities:

• Managed the day-to-day operations of the Zimmermann account, ensuring customer requirements and service expectations were consistently met.
• Coordinated closely with warehouse personnel to prioritize and process high-volume daily orders, ensuring all e-commerce orders were shipped the same day whenever possible.
• Oversaw the release and processing of standard orders according to customer-specific instructions, shipping priorities, and operational requirements.
• Maintained clear and timely communication with the warehouse team regarding daily shipping plans, order priorities, and special customer requests.
• Communicated directly with the customer via email to provide shipment updates, address concerns, and relay any changes that could impact delivery schedules.
• Proactively notified the customer of any shipping delays, explained operational challenges, and collaborated on alternative solutions to minimize business impact.
• Ensured accurate documentation and communication of customer instructions to maintain seamless workflow between the office and warehouse operations.
• Built strong relationships with both internal teams and the customer by maintaining professional, responsive, and transparent communication at all times.
• Monitored order flow from receipt through shipment to ensure accuracy, on-time delivery, and a high level of customer satisfaction.

• Organized and prepared all documentation required for daily inbound deliveries to ensure a smooth receiving process.
• Conducted full verification of incoming freight by comparing physical deliveries to Bill of Lading and vendor packing list.
• Performed condition checks and photographed shipments to document quality, damage, and compliance.
• Collaborated with warehouse and administrative teams to resolve documentation discrepancies and maintain accurate inventory records.
• Supported efficient warehouse operations by ensuring inbound documentation and verifications were completed on time.
• Maintained organized receiving files and compiled finalized documentation folder for the operations manager to complete the billing process.
• Maintain efficient communication with suppliers and team members through timely, professional emails helping prevent delays and ensure accurate receiving processes.
• Inspected received goods for quality assurance, reporting damages as needed.
• Trained new team members on receiving procedures and safety protocols.
• Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.

• Generated detailed packaging list and UCC labels to support wholesale outbound operations.
• Verified product quantities, carton details, and shipping information to ensure compliance with packaging list instructions.
• Collaborated with warehouse associates to ensure orders were packed, labeled, and shipped accurately and on schedule.
• Support logistics workflow efficiency through precise documentation and communication with cross-functional teams.
• Recorded Bill of Lading details for inbound shipments, including carrier information and pallet counts.
• Ensured all inbound orders were properly documented and closed in the system to maintain inventory accuracy.
• Verified documentation accuracy and supported smooth communication with carrier and receiving teams.