Andrianina Holda RAKOTOARISOA
Incline Village,NV
Summary
Experienced in fine dining bringing demonstrated success in developing and motivating strong restaurant teams to assist 30 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Overview
4
4
years of professional experience
Work History
Food and Beverage Supervisor
Hyatt Regency Lake Tahoe Resort And Spa
2023.05 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified team weak points and implemented corrective actions to resolve concerns.
Food and Beverage Server
Le Combava Hotel And Restaurant
2021.06 - 2021.10
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Greeted guests warmly to foster welcoming environment.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Served food and beverages promptly with focused attention to customer needs.
- Checked on guests throughout meal to attend to needs and provide great service.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collaborated with management on promotional events, contributing ideas that led to successful marketing initiatives driving increased traffic into the restaurant.
Practical Trainee
Institut National De Tourisme Et D'Hotellerie
2020.06 - 2021.04
- Strengthened problem-solving abilities through regular participation in interactive exercises and real-world simulations.
- Analyzed problems and worked with teams to develop solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Interacted with customers by phone, email, or in-person to provide information.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned various cooking techniques through hands-on experience under the guidance of skilled chefs.
Education
Bachelor's Degree - Hospitality
National Institute of Tourism And Hospitality
Antananarivo, Madagascar03.2022
Goethe-zertificat A1 - Deutsch
Goethe-Zentrum Antananarivo
Antananarivo, Madagascar2019
High School Diploma -
High School Ambohidratrimo
Ambohidratrimo, Madagascar08.2017
Skills
- Communication
- Attention to detail
- Sociable
- Adaptibility
- Creativity
- Thorough knowledge of Kronos, Tock, Microsoft word, Microsoft excel, Canva
Languages
Malagasy
Native or Bilingual
Timeline
Food and Beverage Supervisor
Hyatt Regency Lake Tahoe Resort And Spa
2023.05 - Current
Food and Beverage Server
Le Combava Hotel And Restaurant
2021.06 - 2021.10
Practical Trainee
Institut National De Tourisme Et D'Hotellerie
2020.06 - 2021.04
Bachelor's Degree - Hospitality
National Institute of Tourism And Hospitality
Goethe-zertificat A1 - Deutsch
Goethe-Zentrum Antananarivo
High School Diploma -
High School Ambohidratrimo
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