Summary
Overview
Work History
Education
Skills
Timeline
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Andriette Allen

Dallas,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Implementation Specialist

CalAmp
08.2021 - 01.2023
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Cultivated relationships with sales team to support and supply corrective actions.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.

Implementation Specialist

Minol USA
03.2018 - 08.2021
  • Executed 20-30 implementations simultaneously through life cycle of onboarding Minol Utility Management Products.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Led kick-off calls with client to collaborate on product scope, rollout plan, go live date and transition tasks.
  • Cultivated relationships with sales team to support and supply corrective actions.
  • Explained complex, technology-related issues in basic, understandable terms to clients

Billing Specialist

RealPage
02.2016 - 03.2018
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Reviewed over 2,000 customer agreements and sales orders to create customer billing files.
  • Entered product and pricing data into billing system from sales order detail.
  • Determined discount calculations and submitted for appropriate approvals.

Accounts Receivable Specialist

RealPage
06.2014 - 02.2016
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Monitored 100 customers accounts to verify compliance with payment terms and schedules.
  • Utilized Microsoft Excel and Oracle software to manage invoices and payments.

Credit Analyst

RealPage
05.2013 - 06.2014
  • Validated and processed all credit memos requests according to policy and procedures.
  • Researched and resolved credit memo and credit balance issues.
  • Developed and prepared monthly analytical reports related to credits and other balances.

Billing Coordinator II

RealPage
06.2011 - 05.2013
  • Reviewed and analyzed client utility consumption and expense data.
  • Complied and reviewed monthly billing reports for completeness and accuracy.
  • Processed monthly utility invoices for residents within their assigned portfolio.
  • Updated master billing file for over 2,000 client properties.
  • Updated documentation, reports and spreadsheets with financial information

Education

Bachelor of Science - Information Systems

University of Texas At Arlington
Arlington, TX
05.2025

Associate of Arts -

Dallas College
Dallas, TX
07.2023

Skills

  • Collaborative Team Player
  • Customer Implementation
  • Organizational Skills
  • Microsoft Windows and Office
  • Analytical and Methodical
  • Customer Communication and Empathy
  • Project Management
  • Critical Thinking
  • Customer Support
  • Documentation
  • Friendly and Patient
  • Project scope assessment
  • Customer service expert

Timeline

Implementation Specialist

CalAmp
08.2021 - 01.2023

Implementation Specialist

Minol USA
03.2018 - 08.2021

Billing Specialist

RealPage
02.2016 - 03.2018

Accounts Receivable Specialist

RealPage
06.2014 - 02.2016

Credit Analyst

RealPage
05.2013 - 06.2014

Billing Coordinator II

RealPage
06.2011 - 05.2013

Bachelor of Science - Information Systems

University of Texas At Arlington

Associate of Arts -

Dallas College

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Andriette Allen