Andriette Allen
Dallas,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Implementation Specialist
CalAmp
Richardson, TX
08.2021 - 01.2023
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Cultivated relationships with sales team to support and supply corrective actions.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
Implementation Specialist
Minol USA
Addison, TX
03.2018 - 08.2021
- Executed 20-30 implementations simultaneously through life cycle of onboarding Minol Utility Management Products.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Led kick-off calls with client to collaborate on product scope, rollout plan, go live date and transition tasks.
- Cultivated relationships with sales team to support and supply corrective actions.
- Explained complex, technology-related issues in basic, understandable terms to clients
Billing Specialist
RealPage
Richardson, TX
02.2016 - 03.2018
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Reviewed over 2,000 customer agreements and sales orders to create customer billing files.
- Entered product and pricing data into billing system from sales order detail.
- Determined discount calculations and submitted for appropriate approvals.
Accounts Receivable Specialist
RealPage
Richardson, TX
06.2014 - 02.2016
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored 100 customers accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel and Oracle software to manage invoices and payments.
Credit Analyst
RealPage
Richardson, TX
05.2013 - 06.2014
- Validated and processed all credit memos requests according to policy and procedures.
- Researched and resolved credit memo and credit balance issues.
- Developed and prepared monthly analytical reports related to credits and other balances.
Billing Coordinator II
RealPage
Richardson, TX
06.2011 - 05.2013
- Reviewed and analyzed client utility consumption and expense data.
- Complied and reviewed monthly billing reports for completeness and accuracy.
- Processed monthly utility invoices for residents within their assigned portfolio.
- Updated master billing file for over 2,000 client properties.
- Updated documentation, reports and spreadsheets with financial information
Education
Bachelor of Science - Information Systems
University of Texas At Arlington
Arlington, TX05.2025
Associate of Arts -
Dallas College
Dallas, TX07.2023
Skills
- Collaborative Team Player
- Customer Implementation
- Organizational Skills
- Microsoft Windows and Office
- Analytical and Methodical
- Customer Communication and Empathy
- Project Management
- Critical Thinking
- Customer Support
- Documentation
- Friendly and Patient
- Project scope assessment
- Customer service expert
Timeline
Implementation Specialist
CalAmp
08.2021 - 01.2023
Implementation Specialist
Minol USA
03.2018 - 08.2021
Billing Specialist
RealPage
02.2016 - 03.2018
Accounts Receivable Specialist
RealPage
06.2014 - 02.2016
Credit Analyst
RealPage
05.2013 - 06.2014
Billing Coordinator II
RealPage
06.2011 - 05.2013
Bachelor of Science - Information Systems
University of Texas At Arlington
Associate of Arts -
Dallas College