Andrya Singleton
Pflugerville,TX
Summary
A leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
21
21
years of professional experience
Work History
Intake Coordinator
Ascension Seton
01.2015 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during intake.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Completed phone call audits for 15 employees weekly and imported data into Excel.
Operations Specialist
St Davids Medical Center
02.2003 - 01.2015
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
Education
Bachelor of Arts - Healthcare Administration
Concordia University At Austin
Austin, TX06.2016
Skills
- Insurance Verification
- Follow-up skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Customer Service
- Critical Thinking
- Data Entry
- Medical terminology knowledge
- Call center experience
Professional skills
Skilled customer service professional with over 10 years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response.
Affiliations
- Member of HFMA
Timeline
Intake Coordinator
Ascension Seton
01.2015 - Current
Operations Specialist
St Davids Medical Center
02.2003 - 01.2015
Bachelor of Arts - Healthcare Administration
Concordia University At Austin
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