Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Andy Alvarez

Tampa,FL

Summary

Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Nordtsrom Inc.
Miami, FL
09.2021 - 06.2022


  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leader in store membership sales in 7 months out of the 10 in the position.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Sales Floor Associate

Bed Bath And Beyond
Miami, Florida
04.2021 - 09.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Sales Associate

Sentir Cubano
Miami, United States
09.2020 - 04.2021
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Cashier

Pollo Tropical
Miami, Florida
09.2019 - 03.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Bachelor of Science - Finance

University of South Florida
Tampa, FL
05.2026

High School Diploma -

Miami Senior High School
Miami, FL
06.2022

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Hard Worker
  • Team Building
  • Decision-Making
  • Data Entry
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • MS Office
  • Active Listening

Certification

  • Certified Microsoft Technology Associate (- Windows Operating System Fundamental-)
  • Certified Microsoft Technology Associate (- HTML5 Application Development Fundamentals-)
  • Certified Intuit Quickbooks Desktop User


Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working

Timeline

Customer Service Representative

Nordtsrom Inc.
09.2021 - 06.2022

Sales Floor Associate

Bed Bath And Beyond
04.2021 - 09.2021

Sales Associate

Sentir Cubano
09.2020 - 04.2021

Cashier

Pollo Tropical
09.2019 - 03.2020

Bachelor of Science - Finance

University of South Florida

High School Diploma -

Miami Senior High School

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Andy Alvarez