Andy Garcia
Urbandale
Summary
Experienced FOH Manager skilled in guest service, team leadership, and operational management. Known for optimizing dining room efficiency, enhancing guest satisfaction, and fostering a positive team environment through effective communication and training initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FOH Manager
The Cheesecake Factory
West Des Moines
12.2024 - Current
- Supervised front-of-house staff to ensure exceptional guest service.
- Managed dining room operations for efficient table turnover and guest satisfaction.
- Coordinated with kitchen staff to maintain timely food delivery and quality.
- Resolved customer complaints promptly to enhance dining experience.
- Implemented training programs to improve staff performance and engagement.
- Tracked inventory levels and ordered supplies to maintain stock.
- Fostered a positive work environment through team-building activities and communication.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
Bartender
The Cheesecake Factory
West Des Moines
10.2022 - 12.2024
- Crafted signature cocktails and beverages for diverse customer preferences.
- Provided exceptional customer service in a fast-paced dining environment.
- Managed bar inventory and restocked supplies as needed.
- Maintained cleanliness and organization of the bar area at all times.
- Trained new bartenders on recipes, techniques, and customer interaction standards.
- Handled cash transactions accurately during busy shifts.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Server
The Cheesecake Factory
West Des Moines
09.2019 - 10.2022
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special dietary requests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately and efficiently using POS system.
- Trained new servers on company policies and best practices for service.
- Resolved guest complaints promptly to ensure satisfaction and retention.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Ankeny High School
Ankeny, IA05-2013
Skills
- Staff supervision
- Customer service
- Inventory management
- POS operation
- Employee training
- Time management
- Financial reconciliation
- Conflict resolution
- Team collaboration
- Task prioritization
- Problem solving
- Adaptability
- Hygiene standards
- Complaint handling
- Reservation handling
- Scheduling staff
- Staff motivation
- Health code compliance
- Training and mentoring
- Floor management
- Policy enforcement
- Restaurant maintenance
- Restaurant operations
- Team oversight
Certification
Serve Safe Certified
Accomplishments
Manager of the quarter 2025 Q4
Timeline
FOH Manager
The Cheesecake Factory
12.2024 - Current
Bartender
The Cheesecake Factory
10.2022 - 12.2024
Server
The Cheesecake Factory
09.2019 - 10.2022
High School Diploma -
Ankeny High School