Andy Lam
Queens,NY
Summary
My name is Andy i was born in hong kong i have worked in the restaurant industry for 15 years.
Overview
5
5
years of professional experience
Work History
Server
Birds Of A Feather
03.2019 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
BOKA KOREAN FRIED CHICKEN
09.2020 - 03.2021
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new servers on restaurant procedures, menu items, and customer service standards.
- Resolved customer issues promptly, maintaining professionalism and a focus on guest satisfaction.
- Increased teamwork amongst servers through consistent communication and support during shifts.
Education
GED -
Borough of Manhatattan Community College
199 Chamber St New York NY 10007GED -
School of Ives
145 Us-202 Lincolndale, NY06.2005
Skills
- Order Delivery Practices
- Daily Specials Memorization
- Food Running
- Food Delivery
- Safe Food Handling
- Beverage Preparation
- Table Bussing
- Table Setting
- Supply Restocking
- Food Inspection
- Food Station Setup
Timeline
Server
BOKA KOREAN FRIED CHICKEN
09.2020 - 03.2021
Server
Birds Of A Feather
03.2019 - Current
GED -
Borough of Manhatattan Community College
GED -
School of Ives