Andy Lamour
Miami,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Asset Protection Detective
Home Depot
03.2025 - Current
- Assisted law enforcement agencies in apprehending suspects involved in organized retail crime.
- Initiated covert operations to identify internal theft issues, leading to an increased detection rate.
- Supported fellow Asset Protection Detectives through collaboration on complex cases and sharing of industry knowledge and insights.
- Participated in store shortage reduction program by working with teammates in multiple departments.
- Conducted safety audits to ensure compliance with company standards and government regulations.
- Managed case files efficiently, ensuring timely resolution of incidents and accurate record-keeping for future reference.
- Used data analysis tools to identify patterns of theft or fraud within the organization, resulting in targeted interventions for maximum impact.
- Identified, observed and apprehended individuals for committing theft by shoplifting.
Large Format Sales Representative
PepsiCo
02.2024 - 03.2025
- Continuously expanded knowledge of emerging trends in the large format industry to stay ahead of competitors and better serve clients'' needs.
- Exceeded monthly and quarterly sales targets through dedicated prospecting, strategic negotiation tactics, and effective account management.
- Implemented effective time management techniques to manage multiple projects simultaneously without compromising on quality or deadlines.
- Developed long-lasting relationships with key accounts, resulting in repeat business and increased loyalty amongst clientele.
- Increased large format sales by building strong relationships with clients and providing tailored product recommendations.
Route Sales Representative
Frito-Lay
06.2021 - Current
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Immediately addressed problems with customers to promote speedy resolution.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Displayed products properly at customer sites and according to company specifications and policies.
Property Manager
Megacenter Self Storage
03.2019 - 06.2021
- Coached the team on effective upselling and cross-selling methods.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Greeted customers in a timely fashion while quickly determining their needs.
- Wrote sales slips and sales contracts.
- Engaged with customers in a sincere and friendly manner.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Recommended merchandise to customers based on their needs and preferences.
Assistant Manager
Public Storage
03.2015 - 2019
- Reported to the district manager regarding all store and staff issues.
- Solved unresolved customer issues.
- Maintained accurate records of past due customer account activity.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Managed work flow to exceed quality service goals.
Asset Protection Associate
Target Corporation
08.2011 - 03.2015
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
Busser/Food Runner
The Crab House
01.2010 - 08.2011
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
- Spoke with patrons to ensure satisfaction with food and service
- Assisted diners with obtaining food from buffet/serving table as needed.
- Ensured food was stored and cooked at correct temperature
- Shopped for and ordered food and kitchen supplies and equipment
Dishwasher
Paul's Bakery (closed)
01.2008 - 10.2009
- Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
- Assisted in maintaining preparation and service areas in a sanitary condition
- Cleaned and inspected galley equipment, kitchen appliances, and work areas
- Cleaned and organized eating, service, and kitchen areas
- Cleaned and sterilized equipment and facilities
- Cleaned garbage cans with water or steam
Education
High School Diploma -
North Miami Senior High
North Miami, FL2008
Skills
- Customer service focus
- Relationship building
- Product knowledge
- Flexible schedule
- Professional demeanor
- Multi-tasking strength
- Interpersonal skills
- People-oriented
- Bilingual in Creole
- POS software experience
- Sales experience
- Retail merchandising specialist
- Microsoft proficient
- MS Windows proficiency
- CCTV monitoring
- Surveillance techniques
- Investigative skills
- Internal theft investigations
Timeline
Asset Protection Detective
Home Depot
03.2025 - Current
Large Format Sales Representative
PepsiCo
02.2024 - 03.2025
Route Sales Representative
Frito-Lay
06.2021 - Current
Property Manager
Megacenter Self Storage
03.2019 - 06.2021
Assistant Manager
Public Storage
03.2015 - 2019
Asset Protection Associate
Target Corporation
08.2011 - 03.2015
Busser/Food Runner
The Crab House
01.2010 - 08.2011
Dishwasher
Paul's Bakery (closed)
01.2008 - 10.2009
High School Diploma -
North Miami Senior High
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