Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nathan Vargas

Los Angeles,CA

Summary

Dynamic Asset Protection Leader with a proven track record at Nordstrom, adept in implementing innovative loss prevention strategies and leading teams to exceed security goals. Expert in surveillance techniques and excelling in high-pressure situations, I have significantly reduced inventory shrinkage while fostering a culture of teamwork and professionalism.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Asset Protection Detective

Macy's
11.2024 - Current
  • Responded quickly to emergency situations within the premises, ensuring the safety of employees and customers alike during critical incidents.
  • Used data analysis tools to identify patterns of theft or fraud within the organization, resulting in targeted interventions for maximum impact.
  • Implemented regular store-wide inventory audits, identifying discrepancies and addressing potential shrinkage concerns promptly.
  • Identified, observed and apprehended individuals for committing theft by shoplifting.
  • Supported fellow Asset Protection Detectives through collaboration on complex cases and sharing of industry knowledge and insights.
  • Reduced instances of theft in the workplace by implementing effective surveillance techniques.
  • Developed strong working relationships with local law enforcement agencies for improved cooperation in criminal investigations.
  • Assisted law enforcement agencies in apprehending suspects involved in organized retail crime.
  • Initiated covert operations to identify internal theft issues, leading to an increased detection rate.
  • Performed security walks around store to monitor employee and customer activities.

Asset Protection Agent

Nordstrom
06.2024 - 10.2024
  • Developed comprehensive emergency response plans to handle various crisis situations efficiently while minimizing potential damage or loss.
  • Provided timely updates on significant events or issues affecting assets through clear and concise reporting methods.
  • Analyzed incident reports to identify trends and develop targeted strategies for mitigating future risks.
  • Reduced inventory shrinkage by implementing effective asset protection strategies.
  • Maintained accurate records of all asset protection activities, including investigations, audits, and incident reports for easy reference during external reviews or legal proceedings.
  • Prevented company asset loss through surveillance, employee package checks, trash checks and enforcement of civil and criminal laws pertaining to retail security.
  • Conducted thorough investigations into employee theft, resulting in appropriate disciplinary actions.
  • Assisted law enforcement officials with apprehending shoplifters, maintaining a safe shopping environment for customers.
  • Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.

Team Leader

Jack in the Box
08.2020 - 11.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Demonstrate a strong awareness and concern for food quality and safety.
  • Creating a safe and welcoming environment
  • Ensuring compliance
  • Executing a 20/20 guest expectations

Asset Protection Agent

Nordstrom
10.2022 - 06.2024
  • Developed comprehensive emergency response plans to handle various crisis situations efficiently while minimizing potential damage or loss.
  • Provided timely updates on significant events or issues affecting assets through clear and concise reporting methods.
  • Analyzed incident reports to identify trends and develop targeted strategies for mitigating future risks.
  • Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
  • Reduced inventory shrinkage by implementing effective asset protection strategies.
  • Maintained accurate records of all asset protection activities, including investigations, audits, and incident reports for easy reference during external reviews or legal proceedings.
  • Prevented company asset loss through surveillance, employee package checks, trash checks and enforcement of civil and criminal laws pertaining to retail security.
  • Assisted law enforcement officials with apprehending shoplifters, maintaining a safe shopping environment for customers.
  • Enhanced store security by conducting regular audits and inspections.
  • Conducted thorough investigations into employee theft, resulting in appropriate disciplinary actions.

Asset Protection Security Ambassador

Nordstrom
07.2022 - 10.2022
  • Increased situational awareness by consistently updating knowledge of site-specific protocols, policies, and procedures.
  • Maintained accurate records of daily activities, incidents, and relevant information pertaining to site security operations.
  • Supported management in developing security protocols to minimize risks associated with large events or gatherings.
  • Implemented innovative surveillance techniques that increased overall visibility into high-risk areas without compromising privacy regulations.
  • Assisted in maintaining a safe environment for guests and staff by promptly addressing concerns and incidents.
  • Deescalated conflicts through effective communication skills and conflict resolution techniques.
  • Provided exceptional customer service while maintaining a professional demeanor as the first point of contact for visitors.
  • Enhanced overall security by conducting thorough patrols and identifying potential threats.
  • Conducted regular security audits to ensure compliance with established standards and identify areas for improvement.
  • Responded quickly to emergencies, ensuring the safety of individuals and property.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.

Service Experience Representative

Nordstrom
11.2021 - 07.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Managed multiple service requests simultaneously, prioritizing tasks to meet tight deadlines.
  • Collaborated with colleagues to develop innovative solutions for complex customer issues.
  • Displayed empathy and active listening skills, building strong rapport with customers for long-term loyalty.
  • Demonstrate expertise in all technologies used in the store environment

Education

Criminal Justice

East Los Angeles College
Monterey Park, CA

High School Diploma -

Abraham Lincoln Senior High School
Los Angeles, CA
06.2020

Skills

  • Surveillance techniques
  • Loss prevention strategies
  • Interviewing techniques
  • Investigative skills
  • Security checks
  • Covert camera installation
  • Logs and reporting
  • Asset protection strategies
  • Customer Service
  • Multitasking
  • Internal investigations
  • Reliability
  • Team Leadership
  • Team building
  • Professionalism
  • Incident Reporting
  • Physical Stamina
  • Emergency Response
  • Asset Protection
  • Customer monitoring
  • Shoplifter apprehension
  • Store auditing
  • Theft investigation

Certification

  • First Aid/CPR/AED Certification – American Red Cross or American Heart Association.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Asset Protection Detective

Macy's
11.2024 - Current

Asset Protection Agent

Nordstrom
06.2024 - 10.2024

Asset Protection Agent

Nordstrom
10.2022 - 06.2024

Asset Protection Security Ambassador

Nordstrom
07.2022 - 10.2022

Service Experience Representative

Nordstrom
11.2021 - 07.2022

Team Leader

Jack in the Box
08.2020 - 11.2020

Criminal Justice

East Los Angeles College

High School Diploma -

Abraham Lincoln Senior High School

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Nathan Vargas