Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Janena Robinson

Union,NJ

Summary

Versatile and dedicated professional with extensive experience in customer service, retail, education, and hospitality. Proven ability to excel in fast-paced environments while delivering exceptional service, managing teams, and ensuring operational efficiency. Skilled in communication, conflict resolution, and maintaining a positive, productive work atmosphere. Adept at supporting diverse roles, from assisting in educational settings as a Teacher Aide to supervising airport operations and protecting assets in retail. Passionate about fostering positive customer and team experiences while contributing to organizational success.

Overview

10
10
years of professional experience

Work History

Asset Protection Detective

Bloomingdales
Short Hills, NJ
10.2024 - Current

•Monitored store activity to prevent theft, and ensure the safety of customers and employees.

• Conducted investigations and prepared detailed reports on incidents.

• Supported staff training on loss prevention protocols.

Host

Forty Carrots
Short Hills, NJ
04.2024 - 10.2024

• Greeted and seated guests promptly, ensuring an excellent dining experience.

• Managed reservations and coordinated table arrangements to optimize customer flow.

• Collaborated with team members to uphold exceptional service standards.

Concourse Supervisor

Prospect Aiport Services
Newark, NJ
10.2023 - 01.2024

• Supervised and coordinated concourse operations to ensure timely and efficient services.

• Managed a team of employees, ensuring adherence to safety and operational protocols.

• Resolved passenger inquiries and escalations, maintaining a high level of customer satisfaction.

Bank Teller

TD Bank NA
Orange, NJ
01.2021 - 12.2023

• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and account inquiries.

• Delivered personalized service to promote banking products and services.

• Maintained cash drawer accuracy and complied with financial regulations.

Teacher Aide

Lord Stirling School
Basking Ridge, NJ
09.2019 - 03.2020

•Assisted lead teachers in classroom instruction and management for students of varying ages.

• Supported students with academic tasks, ensuring individual learning needs were met.

• Prepared and organized classroom materials to facilitate effective lessons.

• Maintained a positive and nurturing environment to encourage student development

Customer Service Representative

CVS/caremark
Union, NJ
11.2014 - 11.2019

• Assisted customers with purchases, returns, and product inquiries.

• Ensured store shelves were stocked and organized to enhance the shopping experience.

• Managed point-of-sale transactions with speed and accuracy.

Education

Bachelor of Arts - Psychology

Montclair State University
Montclair, NJ
05-2023

Associate of Arts - Psychology

Union County College
Cranford, NJ
05-2017

High School Diploma -

Union High School
Union, NJ
05-2010

Skills

Customer Service Excellence

Cash Handling and POS Systems

Conflict Resolution

Team Leadership and Supervision

Communication and Interpersonal Skills

Loss Prevention and Asset Protection

Accomplishments

• EOF Program

•Chi Alpha Epsilon Union County College- PSI Chapter

Timeline

Asset Protection Detective

Bloomingdales
10.2024 - Current

Host

Forty Carrots
04.2024 - 10.2024

Concourse Supervisor

Prospect Aiport Services
10.2023 - 01.2024

Bank Teller

TD Bank NA
01.2021 - 12.2023

Teacher Aide

Lord Stirling School
09.2019 - 03.2020

Customer Service Representative

CVS/caremark
11.2014 - 11.2019

Bachelor of Arts - Psychology

Montclair State University

Associate of Arts - Psychology

Union County College

High School Diploma -

Union High School
Janena Robinson