
Versatile and dedicated professional with extensive experience in customer service, retail, education, and hospitality. Proven ability to excel in fast-paced environments while delivering exceptional service, managing teams, and ensuring operational efficiency. Skilled in communication, conflict resolution, and maintaining a positive, productive work atmosphere. Adept at supporting diverse roles, from assisting in educational settings as a Teacher Aide to supervising airport operations and protecting assets in retail. Passionate about fostering positive customer and team experiences while contributing to organizational success.
•Monitored store activity to prevent theft, and ensure the safety of customers and employees.
• Conducted investigations and prepared detailed reports on incidents.
• Supported staff training on loss prevention protocols.
• Greeted and seated guests promptly, ensuring an excellent dining experience.
• Managed reservations and coordinated table arrangements to optimize customer flow.
• Collaborated with team members to uphold exceptional service standards.
• Supervised and coordinated concourse operations to ensure timely and efficient services.
• Managed a team of employees, ensuring adherence to safety and operational protocols.
• Resolved passenger inquiries and escalations, maintaining a high level of customer satisfaction.
• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and account inquiries.
• Delivered personalized service to promote banking products and services.
• Maintained cash drawer accuracy and complied with financial regulations.
•Assisted lead teachers in classroom instruction and management for students of varying ages.
• Supported students with academic tasks, ensuring individual learning needs were met.
• Prepared and organized classroom materials to facilitate effective lessons.
• Maintained a positive and nurturing environment to encourage student development
• Assisted customers with purchases, returns, and product inquiries.
• Ensured store shelves were stocked and organized to enhance the shopping experience.
• Managed point-of-sale transactions with speed and accuracy.
Customer Service Excellence
Cash Handling and POS Systems
Conflict Resolution
Team Leadership and Supervision
Communication and Interpersonal Skills
Loss Prevention and Asset Protection
• EOF Program
•Chi Alpha Epsilon Union County College- PSI Chapter