Andy Richmond
Director I, Operations
Tacoma
Summary
Passionate and experienced Operations Director with a natural ability to build influential relationships with both high-profile customers and drivers alike. Quick learner with a record of success in personnel hiring and retention, profit management, risk mitigation, and KPIs. Ready to lead from the front and direct growth and strategy through a dynamic and challenging landscape.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Director of Operations
JB Hunt Transport
02.2024 - Current
- Currently oversee 11 operations spanning from building products to groceries
- Supervise 14 Transportation Managers, 1 Local Maintenance Manager, 10 Operation Managers, and 1 Sr Operation Manager
- 200 Class A CDL drivers
- Hold P&L responsibility for $65M in net revenue
- Daily meetings are conducted with management to ensure operational alignment
- Customer facing meetings are held twice yearly to ensure KPIs are met
- Monthly and Quarterly P&L analysis is conducted on each account and reported to Sr Director and Vice President
- Directly oversee managerial hiring for accounts
- Directly advise on hiring needs for class A CDL drivers at each account
Sr Manager, Operations
JB Hunt Transport
05.2023 - 02.2024
- Supervised 4 Transportation Managers and up to 36 Class A CDL drivers at Petco Health and Wellness Co.
- Through cost control and revenue generation the account went from -0.53% profit and loss percentage to finishing the year at 19.59%
- Rebuilt trust from a frustrated customer by increasing visibility and communication
- Identified an opportunity to reduce truck and driver count due to low customer volume resulting in annualized customer savings of $357,936
- Boasted the highest manager engagement score in the West Region at 98.7%
Director of Operations
JB Hunt Transport
11.2021 - 05.2023
- Supervised 24 Transportation Managers, 10 Operation Managers, and 3 Sr Operation Managers
- Held P&L responsibility for $59.3M in net revenue
- Oversaw 5 operations including grocery, retail, and automotive
- 175 Class A CDL drivers across the 5 operations
- Conducted daily meetings with management to ensure operational alignment
- Customer facing meetings are held twice yearly to ensure KPIs are met
- Monthly and Quarterly P&L analysis conducted on each account and reported to Sr Director and Vice President
- Direct oversight on managerial hiring for accounts
- Direct oversight on hiring needs for class A CDL drivers at each account
Sr Manager, Operations
JB Hunt Transport
4 2021 - 11.2021
- Supervised 3 Transportation Managers and 42 Class A CDL drivers at Anderson Hay & Grain.
- Built relationships with challenging new customer
- The start-up operated accident and injury free during my tenure
- Coordinated and executed 3rd party freight brokered by the customer
Operations Manager
JB Hunt Transport
11.2019 - 04.2021
- Supervised 4 Transportation Managers and up to 50 Class A CDL drivers at Mission Foods
- Increased Operating Income by $97,100 year over year
- Eliminated utilizing a freight forwarding company leading to an annualized cost savings for the customer of $100,261.48 while increasing net revenue for JBH by $18k
- Coordinated with customer to complete their warehouse move in June of 2020; all the while maintaining high levels of on-time service
Operations Manager
JB Hunt Transport
06.2019 - 11.2019
- Supervised 1 Transportation Manager and 12 Class A CDL drivers at Mission Foods
- Developed and launched a tray tracking report, now a PowerBI report utilized throughout the enterprise, to enhance customer's visibility to inventories in the field
- Maintained a 99% on-time service rate; achieving the customer's expectation
Education
Associate of Arts -
Elgin Community College
Elgin, IL 09.2009 - 05.2011
High School Diploma -
St Edward High School
Elgin, IL 08.2005 - 05.2009
Skills
Effective leader
Coaching and mentoring
Relationship building
Delegation
Training & Development
Contributions
- Direct oversight on 2 successful operation start-ups
- Assisted with numerous other operation start-ups
- Elected by Sr Leadership for highest training course available
- Mentored numerous managers through promotions in the PNW, NorCal, and Nevada areas
Timeline
Director of Operations
JB Hunt Transport
02.2024 - Current
Sr Manager, Operations
JB Hunt Transport
05.2023 - 02.2024
Director of Operations
JB Hunt Transport
11.2021 - 05.2023
Operations Manager
JB Hunt Transport
11.2019 - 04.2021
Operations Manager
JB Hunt Transport
06.2019 - 11.2019
Associate of Arts -
Elgin Community College
09.2009 - 05.2011
High School Diploma -
St Edward High School
08.2005 - 05.2009
Sr Manager, Operations
JB Hunt Transport
4 2021 - 11.2021