Andy Tavares
Morro Bay,CA
Summary
Dynamic Cashier Manager at THMT INC with expertise in cash handling and customer service. Proven track record of enhancing customer satisfaction through effective complaint resolution and staff training. Skilled in point-of-sale systems, I successfully led the transition to a new POS system, ensuring minimal downtime and improved operational efficiency. I'm a fast learner and when I see a problem I look for a solution.
Overview
10
10
years of professional experience
Work History
Cashier Manager
THMT INC
08.2022 - Current
- Assisted customers with transactions and inquiries to enhance service quality.
- Operated point-of-sale systems efficiently, ensuring accurate cash handling.
- Supported inventory management by organizing stock and maintaining product displays.
- Collaborated with team members to create a welcoming atmosphere for customers.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Built positive relationships with customers to increase repeat business.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Led transition to new POS system, minimizing downtime and training staff effectively.
Crew Member
McDonald's Restaurant
03.2016 - 06.2017
- Led daily operations, ensuring efficient workflow and team collaboration.
- Trained new crew members on safety procedures and equipment usage.
- Improved inventory management processes, reducing discrepancies and enhancing accuracy.
- Supervised team during peak hours, maintaining high service standards.
- Worked front counter, drive-thru and other areas.
- Resolved customer inquiries, enhancing satisfaction and repeat business.
- Coordinated with management to streamline communication and task delegation.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
- Contributed to inventory management, minimizing food waste and controlling costs.
Education
No Degree - Architecture
Cuesta College
San Luis Obispo, CAHigh School Diploma -
Morro Bay High School
Morro Bay, CASkills
- Customer service
- Cash handling and management
- Cash handling expertise
- Cash register operation
- Store opening and closing procedures
- Computer skills
- Point of sale systems
- Good judgment
- Goal setting
- Decision-making
- Punctual and reliable
- Employee training
- Vendor coordination
Accomplishments
I Achieved the Assistant Manager Title through hard work and dedication.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Cashier Manager
THMT INC
08.2022 - Current
Crew Member
McDonald's Restaurant
03.2016 - 06.2017
No Degree - Architecture
Cuesta College
High School Diploma -
Morro Bay High School