Andy Velasquez
National City,CA
Overview
1
1
year of professional experience
Work History
Server
Leah Galianos
2023.01 - 2023.09
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Skills
- Dining Customer Service
- Seating Assignment Preparation
- Menu Memorization
- To-Go Order Preparation
- Dining Area Maintenance
- Food Preparation and Safety
- Price Memorization
- Dish Preparation
- Server Training
- Guest Seating
- Ordering Procedures
- Hospitality Service Expertise
- Utensil Cleaning
- Wine and Liquor Service
- Menu Presentation
- White Glove Service
- Food Spoilage Prevention
- Pos Operation
- Plates Presentation
- Greeting and Seating Guests
- Dining Room Cleaning and Upkeep
- Guest Satisfaction
- Cocktail Knowledge
- Adaptable and Flexible
- Covid Symptom Screening
- Dining Room Monitoring
- Table Bussing
- Communications Protocols
- Server Improvements
- Contamination Prevention
- Special Requests and Substitutions
- Warm and Friendly
- Dining Customer Service
- Natural Leadership
- Guest Inquiries
- Bathroom Servicing
- Glassware Polishing
- Cool Under Pressure
- Bus Tables
- Daily Specials Memorization
- Waiting Tables
- Ability to Lift 30 Pounds
- Servsafe Certified
Timeline
Server
Leah Galianos
2023.01 - 2023.09