Andy Venz
Bozeman,MT
Summary
Dedicated aviation professional with 15 years of experience meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Well rounded experience in training development, organization, IT systems, aviation knowledge and regulatory compliance.
Overview
16
16
years of professional experience
Work History
General Manager
Menzies Aviation
Belgrade, MT
12.2019 - Current
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Provided thoughtful guidance to personnel in navigating and resolving operational challenges.
- Collaborated with cross-functional teams within Menzies and our customers to develop virtual training program.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
General Manager
SkyWest Airlines
Belgrade, MT
12.2017 - 01.2020
- Implemented new training standards.
- Ensure compliance with regulatory standards.
- Improve safety performance and reduce employee injuries.
- Analyze station performance and implement opportunities for improvement.
- Drive improvements and updates to our IT infrastructure.
- Improve customer processes and experiences.
Supervisor
SkyWest Airlines
01.2008 - 12.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Bachelor of Science - Aviation Science And Administration
Western Michigan University
Kalamazoo04.2007
Associate of Science - Psychology
Western Michigan University
Kalamazoo, MI04.2007
Associate of Science - Business
Western Michigan University
Kalamazoo, MI04.2007
Skills
- Microsoft Office
- Employment Law
- Microsoft Outlook
- Customer Service
- Program Development
- Risk Management
- Project Planning
Timeline
General Manager
Menzies Aviation
12.2019 - Current
General Manager
SkyWest Airlines
12.2017 - 01.2020
Supervisor
SkyWest Airlines
01.2008 - 12.2017
Bachelor of Science - Aviation Science And Administration
Western Michigan University
Associate of Science - Psychology
Western Michigan University
Associate of Science - Business
Western Michigan University