Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andytai Vo

Philadelphia,PA

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

10
10
years of professional experience

Work History

Cashier

Thanh Binh Cargo
01.2015 - 07.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Student Worker

Community College Of Philadelphia
09.2016 - 12.2018
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Operated and maintained machinery and equipment to manage functionality and performance.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.

General Manager

Woosa Bubble Tea
09.2019 - 03.2022
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.

Manager

The Halal Guys
03.2022 - 03.2023
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Food Runner

Bonchon
06.2024 - Current
  • Greeted customers and provided outstanding customer service.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Provided attentive service and proactively assessed guest needs.

Education

Bachelor of Arts - Mass Communication

Temple University
Philadelphia, PA
05-2021

Associate of Arts - Mass Media

Community College of Philadelphia
Philadelphia, PA
2018

High School Diploma -

Motivation High School
Philadelphia, PA
2013

Skills

  • Clear communication
  • Workforce optimization
  • Salesforce administration
  • Collaborative team management
  • Verbal and written communication
  • Financial record management
  • Schedule preparation
  • Goal-oriented planning
  • Product management
  • Client support
  • Technical support
  • Accounting control
  • Desktop support
  • Complaint resolution
  • Microsoft Project

Timeline

Food Runner

Bonchon
06.2024 - Current

Manager

The Halal Guys
03.2022 - 03.2023

General Manager

Woosa Bubble Tea
09.2019 - 03.2022

Student Worker

Community College Of Philadelphia
09.2016 - 12.2018

Cashier

Thanh Binh Cargo
01.2015 - 07.2017

High School Diploma -

Motivation High School

Bachelor of Arts - Mass Communication

Temple University

Associate of Arts - Mass Media

Community College of Philadelphia

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