Highly motivated Content Creator with proven track record developing engaging content. Works well independently as well as collaboratively. Adept at managing multiple projects while producing successful outcomes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
The UPS Store Inc.
Silver Spring, MD
09.2021 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Social Media Content Creator
Self-employeed
Laurel, MD
06.2020 - Current
Enhanced brand awareness by creating engaging and shareable social media content.
Managed content across multiple platforms for widest audience reach.
Increased audience engagement through the development of tailored content for each platform.
Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
Conducted hashtag research to improve post visibility on various platforms, driving organic follower growth.
Senior Pharmacy Technician
CVS Pharmacy
Alexandria, VA
10.2019 - 01.2021
Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
Pharmacy Technician
Walgreens
Alexandria, VA
10.2017 - 09.2019
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.