Anellize Morales
Summary
Motivated Public Policy Student at the University of Delaware with three years' of experience in retail and customer service. Committed to building strong customer relationships while targeting an increase in sales revenue. Proven to have ability to communicate with customers and provide exceptional service resulting in customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate
Lilly Pulitzer
08.2022 - Current
- Greeted customers and helped with merchandise questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with customers
- Monitored sales floor and merchandise displays
- Restocking and/or reorganizing merchandise
- Offered customers personal service to increase sales and customer satisfaction.
- Volunteered for extra shifts during holidays and busy period
Team Member
South Block
04.2022 - 08.2022
- Set up and prepared food supplies and workstations during opening and closing
- Made acai bowls/ smoothies according to standard recipes with requested changes for customer satisfaction.
- Sanitized tables and high chairs areas after customer use and periodically throughout day.
- Strictly followed sanitation and food safety guidelines required by regulatory agencies and company.
Cashier
Panera Bread
04.2021 - 10.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed food supplies as required.
- Operated espresso machines to produce coffee drinks according to company recipes and standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Bachelor of Arts - Public Policy
University of Delaware
Newark, United States05.2027
High School Diploma -
St. John's College High School
Washington, DC06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Cash Handling
- Multi-tasking strength
- Retail Store Operations
- Relationship Building
- Client Service
- Reliable and punctual
- Flexible Schedule
Additional Information
- Teacher Assistant
- Latino Student Tutor
- Service Worker for Sisters of Mary World Villages for Children
- Volunteer Staff for St. Stephen's Food Pantry
- Provided care for children aged: 2- 5 on weekends
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Lilly Pulitzer
08.2022 - Current
Team Member
South Block
04.2022 - 08.2022
Cashier
Panera Bread
04.2021 - 10.2021
Bachelor of Arts - Public Policy
University of Delaware
High School Diploma -
St. John's College High School