Anemarie Murphy
New York,NY
Summary
Detail-oriented administrative support professional with over 10 years of experience in clerical, scheduling, and office operations, including specialized roles in medical coordination. Recognized for exceptional accuracy and efficiency in managing complex calendars and high-volume administrative workflows within healthcare and union environments. Proven ability to streamline processes and enhance operational productivity, ensuring seamless support for teams and executives. Committed to delivering outstanding service and fostering a collaborative work atmosphere.
Overview
19
19
years of professional experience
Work History
Surgical Scheduler -Vascular
Northwell Health
09.2024 - Current
- Scheduled surgical procedures in collaboration with medical staff and patients to optimize operational efficiency.
- Managed appointment calendars using electronic scheduling systems to enhance workflow and reduce patient wait times.
- Coordinated pre-operative instructions and documentation with patients, ensuring clarity and compliance with protocols.
- Communicated effectively with multidisciplinary teams to resolve scheduling conflicts and improve service delivery.
- Trained new staff on scheduling software and clinic protocols, fostering a collaborative team environment.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- .Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Reached out to patients to confirm arrival times and convey procedures.
- Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.
- Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
Administrative Support Associate
Northwell Health
11.2021 - 09.2024
- Managed office supplies inventory and procurement processes efficiently.
- Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Developed training materials to improve team knowledge of internal procedures.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Coordinated scheduling and logistics for departmental meetings and events.
- Streamlined document management systems to enhance accessibility and organization.
- Provided administrative support for onboarding new staff, ensuring a smooth transition.
Office Coordinator - Urology
Memorial Sloan Kettering
01.2019 - 03.2021
- Arranging clinical appointments and surgical interventions for patients
- Facilitating chemotherapy sessions
- Intermediary for patients and clinical staff
- Digitize and archive outside medical records
- Coordinating and scheduling all radiology scans
- Coordinate weekly clinics for doctors and nursing staff.
- Compile and present pathology slides for assessment, and transfer outside scans to radiology for analysis.
- Sort and manage all incoming mail and packages.
- Manage Outlook calendar for Surgeons
- Oversaw all call communications while ensuring accurate message recording for staff dissemination.
Benefit Coordinator/ Remittance Processor
Tri-State Admins, UFCW Local 2013
03.2013 - 12.2018
- Facilitate open enrollment procedures for union members.
- Record all qualifying events within database system.
- Resolve all insurance eligibility issues
- Manage all pension, annuity, and benefit inquiries.
- Manage posting of checks and allocation of union dues, annuity, and insurance contributions for over 8000 members.
- Facilitate onboarding of union members into respective benefits packages based on terms and conditions of collective bargaining agreements.
- liaison between members and United Food & Commercial Workers International Union
- administrative duties encompassing copying, faxing, and filing.
- managing all medical and labor inquiries from union members, bookkeepers, and union representatives
- accountable for overdue accounts with collections department and legal counsel
Accounts Receivable Representative
All-Ways Forwarding
11.2007 - 02.2013
- Collections on prestige accounts
- Preparing spreadsheets for company CEO
- Daily check deposits and postings, wire and electronic transfers, credit card transactions
- Managed multiple associates.
- Accountable for company expenses
- Liaison between company president, US Customs and investors.
- Managed collection efforts, improving cash flow through timely follow-ups on outstanding invoices.
- Processed and reconciled customer payments to ensure accurate accounts receivable records.
Education
Diploma -
John Adams High School
Queens, NYSkills
- Multi-line Phone Systems
- MS Office Suite
- PowerPoint
- Outlook
- EPIC
- HIPAA compliance
- Medical terminology
Timeline
Surgical Scheduler -Vascular
Northwell Health
09.2024 - Current
Administrative Support Associate
Northwell Health
11.2021 - 09.2024
Office Coordinator - Urology
Memorial Sloan Kettering
01.2019 - 03.2021
Benefit Coordinator/ Remittance Processor
Tri-State Admins, UFCW Local 2013
03.2013 - 12.2018
Accounts Receivable Representative
All-Ways Forwarding
11.2007 - 02.2013
Diploma -
John Adams High School