Aneres S. Ross
Charlotte,North Carolina
Summary
Accomplished Human Services Program Supervisor well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results. Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Human Services Program Supervisor, Senior Nutrition Services
Union County Community Support and Outreach
07.2022 - Current
- Oversees daily operation of the Senior Nutrition Program
- Provides direct supervision of the Nutrition Coordinator and Administrative Support staff
- Conducts both in-home and telephone assessments for program clients, as required by Federal and State guidelines
- Completes appropriate and required documentation for all visits
- Conducts home visits for clients with a concern reported by a meal delivery volunteer or staff person
- Identify needs, assess the safety of the client’s environment and establish an appropriate service plan that will enable clients to cope with any issues they may be facing and to maintain their independence and health in their own homes
- Provides supportive counseling to clients in addressing needs
- Refers clients to a variety of services and resources in the community as needed and available
- Assists clients/families in accessing these services and follows-up to evaluate outcomes
- Make reports to Adult Protective Services as appropriate
- Oversees and/or directly coordinates program volunteers to ensure coverage of all meal routes and any other additional volunteer needs.
Shelter Relief Staff-Part Time
Men’s Shelter of Charlotte
11.2018 - 11.2023
- Provides basic needs assistance to clients accessing the shelter
- Monitors facility activities to ensure a smooth delivery of services, effective and safe facility operations, and coordination of care with case managers and other agency personnel
- Completes data entry, reports, daily logs, and other paperwork
- Participates in staff training and development activities as directed.
Social Worker, Senior Nutrition Services
Union County Community Support and Outreach
09.2020 - 07.2022
- Identify needs, assess the safety of the client’s environment to maintain their independence and health in their own homes
- Provides supportive counseling to clients in addressing needs
- Refers clients to a variety of services and resources in the community as needed and available
- Make reports to Adult Protective Services as appropriate
- Routinely talks with clients identified through a screening process as high risk on the phone
- Answer phone calls from clients and/or their family members regarding inquiries on meal service and/or available resources
- Maintains case data and documentation through various computer programs.
Senior Social Worker
Union County Department of Human Services
02.2018 - 09.2020
- Investigated allegations of abuse, neglect, and dependency
- Assessed for needs in the areas of domestic violence, sexual abuse, supervision, substance abuse, and discipline
- Referred clients to community agencies according to families’ needs
- Maintained accurate and timely documentation in ISSI
- Managed a caseload of approximately 12-18 families and completed visits bi-weekly in various settings including homes, schools, hospitals, and shelters.
Senior Social Worker, YFS
Mecklenburg County Department of Social Services
11.2015 - 06.2017
- Investigated allegations of abuse, neglect, and dependency
- Assessed for needs in the areas of domestic violence, sexual abuse, supervision, substance abuse, and discipline
- Referred clients to community agencies according to families’ needs
- Maintained accurate and timely documentation in ISSI
- Managed a caseload of approximately 12-18 families and completed visits bi-weekly in various settings including homes, schools, hospitals, and shelters.
Medical Social Worker
Hospice and Palliative Care Charlotte Region
03.2008 - 06.2013
- Completed psychosocial assessments with individuals and families
- Performed individual, family and group home-based counseling for medically fragile patients with the goal of maintaining intact families and improving family functioning
- Managed a caseload of 25-30 patients with a terminal diagnosis and performed bi-weekly home visits
- Maintained accurate and timely documentation daily in Cerner
- Consulted and collaborated with other members of the interdisciplinary team meetings to ensure the needs of patients and families were being met
- Supervised three MSW interns (Academic School Years: 2009, 2011, and 2012).
Residential Services Director
LFS Carolinas
10.2006 - 03.2008
- Supervised, recruited, and trained Program Directors for five youth group homes
- Managed the overall program operations including annual budgets
- Addressed HR and scheduling needs
- Reviewed all contractual documents
- Ensured quality assurance and compliance
- Networked with local community-based programs geared toward services for at-risk youth
- Supervised one MSW intern (Academic School Year: 2008).
Interim Director of Clinical Services
Lutheran Family Services in the Carolinas
05.2006 - 10.2006
- Provided direct supervision to group home social workers
- Audited foster care and group home client records for compliance with state guidelines
- Reviewed foster care and group home incident reports and provided follow-up with the Residential Services Director and program Vice President.
Group Home Social Worker
Lutheran Family Services in the Carolinas
09.2004 - 05.2006
- Assessed the needs of emotionally disturbed youth with severe behavior and learning deficits
- Provided individual, group, and family counseling
- Created and facilitated Independent Living Skills groups for adolescents
- Advocated for client rights with leadership counsel
- Expanded knowledge of community resources and made referrals
- Responsible for discharge planning when indicated.
Education
Master of Social Work -
University of South Carolina
Columbia, South Carolina01.2004
Bachelor of Science in Social Work -
University of North Carolina at Greensboro
Greensboro, North Carolina01.2003
Skills
- Reporting Requirements
- Document Management
- Operational Leadership
- Staff Training
- Strategic Planning
- Training Facilitation
- Decision Making
- Policy Implementation
- Performance Evaluation
- Customer Service
- Organizational Skills
- Budget Management
- Adaptability
Certification
Notary Public, North Carolina, 02/2023
Additional Trainings
- Diversity, Equity and Inclusion Committee, Co-Chair (Roof Above 2022)
- CPR/First Aid Certified (2022)
- Daysheet Training (2017)
- Child Sex Abuse Training (2017)
- Person Centered Planning
- Child Development and the Effects of Trauma (2017)
- Legal Aspects of Social Work (2016)
- Safety Planning: Prepare Now for the 2017 Changes (2016)
- Methamphetamine: What a Social Worker needs to know (2015)
Certificate Programs
- Diversity, Equity and Inclusion in the Workplace Certificate, Tampa, Florida, 05/2021
- North Carolina Child Welfare Pre-Service Training, Charlotte, North Carolina, 2016
Volunteer Experience
- Big Brother Big Sister, Charlotte, North Carolina, Mentor, 09/2010, 06/2013
- University of North Carolina at Charlotte, Charlotte, North Carolina, Field Instructor, 2008, 2012
- U Can Learn, Inc., Charlotte, North Carolina, Board Member, 08/2006, Present
- AmeriCorps, Greensboro, North Carolina, Volunteer, 08/2001, 05/2003
- Black Child Development Institute of Greensboro, Inc., Greensboro, North Carolina, Volunteer, 09/1999, 05/2003
Timeline
Human Services Program Supervisor, Senior Nutrition Services
Union County Community Support and Outreach
07.2022 - Current
Social Worker, Senior Nutrition Services
Union County Community Support and Outreach
09.2020 - 07.2022
Shelter Relief Staff-Part Time
Men’s Shelter of Charlotte
11.2018 - 11.2023
Senior Social Worker
Union County Department of Human Services
02.2018 - 09.2020
Senior Social Worker, YFS
Mecklenburg County Department of Social Services
11.2015 - 06.2017
Medical Social Worker
Hospice and Palliative Care Charlotte Region
03.2008 - 06.2013
Residential Services Director
LFS Carolinas
10.2006 - 03.2008
Interim Director of Clinical Services
Lutheran Family Services in the Carolinas
05.2006 - 10.2006
Group Home Social Worker
Lutheran Family Services in the Carolinas
09.2004 - 05.2006
Master of Social Work -
University of South Carolina
Bachelor of Science in Social Work -
University of North Carolina at Greensboro
Notary Public, North Carolina, 02/2023
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