Ashley Daniels
Oskaloosa,IA
Summary
Knowledgeable Program Supervisor bringing 4 years of progressive experience in Human Services. Strategic planner, decisive leader and complex problem-solver ready for new professional challenge. Eager to apply expertise to business needs at New Beginnings.
Overview
9
9
years of professional experience
Work History
Family Centered Services Program Supervisor
Mid-Iowa Family Therapy Clinic Inc.
10.2019 - Current
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Assisted with community resources for healthcare and mental health.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
Youth Counselor
Woodward Academy
02.2018 - 07.2019
- Provided crisis intervention and emotional support to youth.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Helped youth develop and achieve personal goals with close support.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
Sales Representative
Sephora
02.2015 - 02.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Education
Bachelor of Arts - Criminal Justice
Iowa State University
Ames, IA08.2019
Skills
- Staff Training
- Reporting Requirements
- Strategic Planning
- Document Management
- Scheduling Proficiency
- Team Oversight
- Staff Development
- Staff Evaluation
- Generating Schedules
- Program Management
Timeline
Family Centered Services Program Supervisor
Mid-Iowa Family Therapy Clinic Inc.
10.2019 - Current
Youth Counselor
Woodward Academy
02.2018 - 07.2019
Sales Representative
Sephora
02.2015 - 02.2018
Bachelor of Arts - Criminal Justice
Iowa State University
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