Aneris Mena
New York,New York
Summary
Proven track record in enhancing customer satisfaction and loyalty at Swatch Group, leveraging expertise in customer service and cash handling accuracy. Excelled in creating visually appealing merchandise displays, significantly boosting sales. Skilled in training and mentoring staff, ensuring operational excellence. Achieved over $100,000 in sales at Fragrance.com, demonstrating exceptional sales proficiency and analytical skills.
Overview
4
4
years of professional experience
Work History
Key Holder
Swatch Group
12.2023 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed daily cash handling procedures, ensuring transaction accuracy and preventing losses due to discrepancies.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Key Holder
Fragrance.com
11.2022 - 12.2023
- Greeted customers and helped them choose and purchase fragrances according to their preferences. Provided the best customer service experience through extensive product knowledge.
- Built a clientele and gained a loyal customer base. Fully made $100,000 worth in sales in less than a year. In charge of paperwork and opening to closing procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Sales Associate
Victoria's Secret & PINK
11.2020 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Direct And Interactive Marketing
Fashion Institute of Technology
New York, NY05.2026
Associate of Applied Science - Business Management
Borough of Manhattan Community College
New York, NY09.2022
Skills
- Customer Service
- Cash Handling Accuracy
- Training and mentoring
- Inventory and Stocking
- Sales proficiency
- Analytics
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
Key Holder
Swatch Group
12.2023 - Current
Key Holder
Fragrance.com
11.2022 - 12.2023
Sales Associate
Victoria's Secret & PINK
11.2020 - 09.2022
Bachelor of Science - Direct And Interactive Marketing
Fashion Institute of Technology
Associate of Applied Science - Business Management
Borough of Manhattan Community College
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