Anesa Lovato
Colorado Springs,co
Summary
Detail-Oriented and Customer-Focused with 4+ years of combined experience in high-volume retail bakery operations and team leadership. Proven ability to deliver high-quality baked goods consistently, streamline workflow efficiencies, and maintain strict inventory and sanitation standards. Successfully led and trained teams of 5-8 staff, driving exceptional customer service, managing daily cash-outs, and ensuring smooth, profitable shift transitions. Seeking to leverage strong organizational, culinary, and management skills in a dynamic environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead
Sbbaros
03.2024 - 07.2025
- Supervised daily operations to ensure efficiency and compliance with safety standards.
- Addressed customer inquiries and resolved issues to improve overall satisfaction rates.
- Collaborated with management to develop training materials focused on operational best practices.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Baker
Safeway
05.2022 - 03.2024
- Trained new staff on baking techniques, equipment usage, and company policies.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Baker
Crumbl Cookies
04.2021 - 03.2022
- Prepared and baked a variety of cookies following established recipes and quality standards.
- Operated mixers, ovens, and other baking equipment efficiently to ensure timely production.
- Maintained cleanliness and organization of workstations, adhering to food safety regulations.
- Assisted in inventory management by tracking ingredient supplies and reporting shortages.
- Collaborated with team members to optimize workflow during peak service hours.
- Complied with health and safety codes to protect staff and customers.
Pastry Chef
Kneaders Bakery
01.2019 - 12.2021
- Assisted in preparing pastry ingredients and tools for daily production
- Maintained cleanliness and organization of workstations during shifts
- Followed recipes and instructions to create various pastries and desserts
- Adapted to fast-paced kitchen environment while learning new techniques
- Participated in quality checks to ensure consistency in finished products
- Engaged in continuous learning of pastry techniques through hands-on experience
Education
High School Diploma -
Community Prep
Colorado Springs, CO08.2020
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Staff motivation
- Shift leadership
- Positive attitude
- Cash handling
- Problem-solving
- Team leadership
- POS system operation
- Team collaboration and leadership
- Inventory counts
Certification
serv safe
food handlers
Timeline
Shift Lead
Sbbaros
03.2024 - 07.2025
Baker
Safeway
05.2022 - 03.2024
Baker
Crumbl Cookies
04.2021 - 03.2022
Pastry Chef
Kneaders Bakery
01.2019 - 12.2021
High School Diploma -
Community Prep