ANESHA ARMAND
PLANO,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Goldman Sachs
02.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Aetna
12.2019 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
BANK TELLER
Siu Credit Union
09.2019 - 12.2019
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
LIFE SKILLS TRAINER
NeuroRestorative
06.2017 - 12.2019
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.
- Intervened in crisis situations to provide counseling and support.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Maintained impeccable records for each client and daily instructional activities.
- Offered training on personal hygiene and grooming skills.
RECEPTIONIST
Southern Illinois University At Carbondale
09.2015 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
HOSTESS/ CARRYOUT
Maggiano's Little Italty
05.2013 - 12.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
WAREHOUSE WORKER
Capstone Logistics LLC.
05.2016 - 08.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as [Number] pounds.
Sales Associate
Akira Chicago
12.2014 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Pacsun
10.2012 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Science - Advertising
Southern Illinois University Carbondale
Carbondale, IL05.2019
Skills
- Appointment Scheduling
- Data Entry
- Scheduling
- Consultative Sales
- Call Management
- Information Security
- Complaint Resolution
- Account Updating
Affiliations
Zeta
Timeline
Customer Service Representative
Goldman Sachs
02.2023 - 09.2023
Customer Service Representative
Aetna
12.2019 - 03.2022
BANK TELLER
Siu Credit Union
09.2019 - 12.2019
LIFE SKILLS TRAINER
NeuroRestorative
06.2017 - 12.2019
WAREHOUSE WORKER
Capstone Logistics LLC.
05.2016 - 08.2018
RECEPTIONIST
Southern Illinois University At Carbondale
09.2015 - 05.2019
Sales Associate
Akira Chicago
12.2014 - 08.2018
HOSTESS/ CARRYOUT
Maggiano's Little Italty
05.2013 - 12.2018
Sales Associate
Pacsun
10.2012 - 08.2018
Bachelor of Science - Advertising
Southern Illinois University Carbondale