Anestacia Rojas
Phoenix,AZ
Summary
Dedicated customer service professional with proven skills in patience and analytical thinking. With my lived experience I have seen challenges and barriers and have been knocked down and I've found my resilience. I've learned to use motivational interviewing and peer as apart of my story to connect.
Overview
8
8
years of professional experience
Work History
Cashier
Mcdonalds
Phoenix, AZ
01.2020 - 09.2022
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained clean and organized workstations to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Managed cash drawer, ensuring proper cash handling and accountability throughout shifts.
Customer Service Agent
Life Safety Engineered Systems
Phoenix, AZ
10.2014 - 11.2019
- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Managed service requests and escalations, collaborating with technical teams to provide timely solutions.
- Trained new staff on customer service protocols and company policies, enhancing team performance and knowledge.
- Streamlined complaint resolution processes, reducing response times and improving overall service quality.
Education
High School Diploma -
Center of Excellence (Arizona Call A Teen)
Phoenix, AZ05-2005
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team coordination experience
- Emergency response training
- Innovative thinking
- Time management
- Team collaboration
- Analytical thinking
- Risk assessment
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Mcdonalds
01.2020 - 09.2022
Customer Service Agent
Life Safety Engineered Systems
10.2014 - 11.2019
High School Diploma -
Center of Excellence (Arizona Call A Teen)