Aneta Walkosz
Tinley Park,IL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Discovery Commons Orland Park. Proven ability to build relationships and enhance resident engagement through effective problem-solving and organizational skills. Adept at multitasking in fast-paced environments, ensuring a welcoming atmosphere and seamless transitions for residents and families.
Overview
5
5
years of professional experience
Work History
Concierge
Discovery Commons Orland Park
08.2025 - Current
- Greeted residents and guests, ensuring a welcoming atmosphere and addressing inquiries promptly.
- Managed front desk operations, coordinating check-ins and check-outs efficiently.
- Provided information about community events, enhancing resident engagement and participation.
- Assisted with transportation arrangements, facilitating mobility for residents to appointments and outings.
- Collaborated with housekeeping and maintenance teams to address resident requests swiftly.
- Developed strong relationships with residents, fostering a sense of community within the facility.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed family inquiries with timely and professional responses via phone, email and in-person interactions.
Sales Associate
Discovery Commons Orland Park
01.2023 - 05.2025
- Support families in navigating decision- making process and provide seamless transition for move-in.
- Receive and respond to inquiries, conduct personalized community tours, and preform outreach.
- Manage and log all prospect interactions, follow ups and sale stages within a CRM software.
- Facilitate move in packets and ensure all state-mandated regulatory and administrative files are completed.
- Coordinate with nursing and care directors to conduct resident health assessment and ensure a smooth, welcoming move-in day.
- Ensure model apartments and move-in ready suites are clean and visibly appealing.
Concierge
Heartis Village Orland Park Senior Living
09.2021 - 01.2023
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Responded to resident inquiries and complaints, resolving issues to maintain high service standards.
Activity Coordinator
Heartis Village Orland Park
03.2022 - 06.2022
- Fostered a positive environment by promoting inclusivity in all planned activities and events.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
Wait Staff Member
Heartis Village Orland Park
09.2021 - 01.2022
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Assisted in setting up dining areas to ensure a welcoming atmosphere for residents.
- Maintained cleanliness of dining spaces, adhering to health and safety regulations.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Education
High School Diploma -
Reavis High School
Burbank, ILSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Team player mentality
- Problem-solving
- Relationship building
- Organizational skills
- Teamwork and collaboration
Timeline
Concierge
Discovery Commons Orland Park
08.2025 - Current
Sales Associate
Discovery Commons Orland Park
01.2023 - 05.2025
Activity Coordinator
Heartis Village Orland Park
03.2022 - 06.2022
Concierge
Heartis Village Orland Park Senior Living
09.2021 - 01.2023
Wait Staff Member
Heartis Village Orland Park
09.2021 - 01.2022
High School Diploma -
Reavis High School