Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ange Augustin

Lake Worth

Summary

Dynamic and dedicated professional with extensive experience in customer service at Thai Chili 2go. Proven ability to enhance guest satisfaction through attentive service and effective conflict resolution. Skilled in order processing and maintaining cleanliness, consistently contributing to a welcoming environment. Adaptable team player with strong multitasking abilities in high-pressure situations.

Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.

Experienced with creating positive guest interactions and maintaining welcoming environment. Utilizes effective communication and problem-solving skills to handle guest inquiries and issues. Track record of ensuring high levels of customer satisfaction and seamless daily operations.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Thai Chili 2go
08.2023 - 01.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Crew Team Member

Taco Bell
03.2022 - 12.2022
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
  • Became familiar with products to answer questions and make suggestions.

Cashier

Walmart
07.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Santaluces Community Highschool
Lake Worth, FL
05-2022

Skills

  • Customer service
  • Reservation management
  • Order processing
  • Conflict resolution
  • Attention to detail
  • Problem solving
  • Adaptability
  • Team player attitude
  • Multitasking and organization
  • Phone etiquette
  • Cash handling proficiency
  • Basic math
  • Foreign language skills
  • Cleanliness
  • Cleaning and organization

Languages

French
Professional Working
English
Native or Bilingual
Haitian creole
Native or Bilingual

Timeline

Front of House Employee

Thai Chili 2go
08.2023 - 01.2024

Crew Team Member

Taco Bell
03.2022 - 12.2022

Cashier

Walmart
07.2021 - 12.2021

Santaluces Community Highschool
Ange Augustin