Angeela Donald
Anna
Summary
Currently seeking a position that utilizes 20 years of significant analytical and multi-tasking experience; Cross-functional communicator easily engaging high-profile staffs, clients and vendors to assure all tasks are completed within a timely manner. Seasoned Social Services Director with a strong background in planning and implementing comprehensive social service programs. Known for leveraging leadership skills to manage multidisciplinary teams, ensuring effective delivery of services to diverse populations. Demonstrated ability in strategic planning, program development, grants management and policy implementation. Proven track record of making significant impact on community engagement and social welfare improvement initiatives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Social Services
The Belmont at Twin Creeks
Allen
07.2024 - Current
- Complete social service/quarterly assessments with residents
- Complete and update care plans with residents and family members.
- Manage and set up tra all medical appointments for all residents
- Coordinate and plan for community and/or facility transfers/discharges.
- Provide one on one sessions with residents to address emotional/behavioral concerns.
- Engage and link with community resources (i.e Hospice, Home Health, out patient therapy, DME companies)
Director of Social Services
Collinwood Nursing and Rehabilitation
Plano
11.2023 - 07.2024
- Complete social service/quarterly assessments with residents
- Complete and update care plans with residents and family members.
- Coordinate and plan for community and/or facility transfers/discharges.
- Provide one on one sessions with residents to address emotional/behavioral concerns.
- Engage and link with community resources (i.e Hospice, Home Health, out patient therapy, DME companies)
- Manage the grievance log.
Director of Social Services
Park Manor of McKinney
McKinney
09.2022 - 11.2023
- Complete social service quarterly assessments with residents.
- Complete and update care plans with residents and family members.
- Coordinate and plan for community and/or facility transfers or discharges.
- Provide one-on-one sessions with residents to address emotional and behavioral concerns.
- Manage the grievance log.
- Coordinated with healthcare providers to ensure access to necessary services.
- Implemented policies to enhance resident safety and support systems.
- Facilitated family meetings to address resident needs and concerns.
Director of Resident Support Services
Focused care at Sherman
Sherman
11.2021 - 01.2023
- Complete social service/quarterly assessments with residents
- Complete and update care plans with residents and family members.
- Manage and set up transport for all resident medical appointments.
- Coordinate and plan for community and/or facility discharges.
- Provide one on one sessions with residents to address emotional/behavioral concerns.
- Manage grievance log
Permanency Specialist
OCOK
Fort Worth
12.2019 - 04.2021
- Complete home visits with Children in fostercare and parents
- Maintained open/ongoing communications with Court officers, Service providers, caregivers etc.
- Attend and testify in various court hearings
- Complete court reports, Family/Child plans of service & placement paperwork
- Coordinate paperwork and processes for adoptions
- Complete referrals for parent/child services
SNOP's QMHP
Metrocare Services
Dallas
12.2017 - 12.2019
- Complete home visits to the Mentally ill adults on Probation/Parole weekly
- Monitor and deliver medications to clients
- Transport clients to appointments
- Complete daily progress notes on clients served
- Maintain high numbered caseload
- Complete recovery plans & ANSA assessments
Social Worker III
Child Protective Services
Merced
05.2017 - 08.2017
- Answered Emergency Response calls
- Investigated Child abuse/neglect cases
- Completed Home visits
- Maintained case/court reports
QMHP
Transicare, Inc
Dallas
09.2014 - 05.2017
- Performed Jail, hospital and home visits
- Coordinated discharge and release plans
- Provided crisis intervention and assessments as needed
- Maintained open/ongoing communications with Court officers, MH providers, probation etc.
- Transported clients to/from scheduled appointments
- Maintain case notes, treatment plans & clinical rounds
QMHP
Metrocare Services HOMELESS SERVICES
Dallas
04.2008 - 07.2014
- Secure payment for safe and affordable housing
- Provide crisis intervention and assessments as needed
- Complete Adult Needs and Strengths Assessment and Treatment plans
- Complete daily progress notes
- Serve as liaison between hospital staff, law enforcement and mental health agencies
QMHP
Metrocare Services ACT TEAM III
Dallas
05.2002 - 04.2008
- Maintained high numbers caseloads
- Wrote treatment plans
- Completed daily progress notes
- Worked on-call 24/7 for caseload
- Served as liaison between hospital staff, law enforcement and mental health agencies
House Manager
City House Inc
Plano
04.2004 - 12.2006
- Supervised at risk youths in a 24-hour emergency shelter
- Monitored phone lines
- Completed crisis intakes for incoming residents
- Completed progress/status reports
Education
Master of Science - Information Technology
Kaplan University
10.2013
Bachelor of Arts - Social Work
Grambling State University
12.2000
Some College (No Degree) - Long Term Care Administration
McLennan Community College
Waco, TXSkills
- Crisis intervention
- Microsoft Word
- Customer service
- Discharge planning
- Crisis management
- Conflict management
- Care plans
- Microsoft Outlook
- Behavior specialist
- Communication skills
- Mental health counseling
- Intake experience
- Microsoft Office
- Group therapy
- Substance use/abuse counseling
- Child and family counseling
- Live chat
- Case management
- Individual and group counseling
- Computer skills
Certification
- Notary Public, 07/01/21, Present
- Social Work License (LSW), 08/01/25, 08/31/27
- First Aid Certification
- Driver's License
- QMHP Certification
- MS
Personal Information
Work Permit: Authorized to work in the US for any employer
Affiliations
- Member of the Order of Eastern Stars
References
References available upon request.
Timeline
Director of Social Services
The Belmont at Twin Creeks
07.2024 - Current
Director of Social Services
Collinwood Nursing and Rehabilitation
11.2023 - 07.2024
Director of Social Services
Park Manor of McKinney
09.2022 - 11.2023
Director of Resident Support Services
Focused care at Sherman
11.2021 - 01.2023
Permanency Specialist
OCOK
12.2019 - 04.2021
SNOP's QMHP
Metrocare Services
12.2017 - 12.2019
Social Worker III
Child Protective Services
05.2017 - 08.2017
QMHP
Transicare, Inc
09.2014 - 05.2017
QMHP
Metrocare Services HOMELESS SERVICES
04.2008 - 07.2014
House Manager
City House Inc
04.2004 - 12.2006
QMHP
Metrocare Services ACT TEAM III
05.2002 - 04.2008
Master of Science - Information Technology
Kaplan University
Bachelor of Arts - Social Work
Grambling State University
Some College (No Degree) - Long Term Care Administration
McLennan Community College