Angel Agosto
Ft. Pierce,FL
Summary
Dynamic professional with extensive experience in team leadership and operational efficiency at Bank of America. Proven track record in employee training and conflict resolution, enhancing customer engagement and satisfaction. Recognized for outstanding service contributions in the U.S. Army, leveraging advanced problem-solving skills to achieve project objectives and ensure safety regulations compliance.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Allied Universal Security Services
Village Of Golf, FL
09.2019 - Current
- Supervised security personnel to ensure adherence to protocols during shifts.
- Managed access control systems, maintaining secure environments for clients.
- Trained new team members on policies, procedures, and safety regulations.
- Conducted regular inspections to identify potential security risks on premises.
- Prepared detailed reports on incidents and daily activities for management review.
- Monitored surveillance equipment to detect and respond to suspicious behavior.
- Provided comprehensive on-the-job training to new staff members.
- Communicated expectations and policies clearly to employees.
Bank Manager
Bank of America
Lake Worth, FL
03.2009 - 05.2019
- Directed daily branch operations, ensuring strict adherence to company policies.
- Optimized workforce efficiency through effective staff scheduling for peak customer service.
- Trained and mentored team members, promoting performance improvements and skill development.
- Facilitated customer engagement initiatives to increase satisfaction and loyalty.
- Analyzed branch performance metrics, identifying areas for operational enhancement.
- Managed hiring processes alongside scheduling and training staff to enhance team capabilities.
Senior Master Sergeant
U.S. Army Active Duty
Lawton, OK
06.1982 - 07.2008
- Achieved project objectives through collaboration with cross-functional teams and diverse coworkers.
- Prioritized tasks effectively, enabling efficient accomplishment of service goals.
- Maintained extensive knowledge through ongoing education and specialized training.
- Applied advanced technical skills to address complex problems and implement viable solutions.
- Leveraged multiple software tools to optimize workflows and improve overall performance.
- Earned recognition from management for outstanding service contributions.
- Cared for soldiers and their families.
Education
Business
Upper Iowa University
Fayette, IA05-2007
Skills
- Team leadership
- Employee training
- Customer engagement
- Effective communication
- Operational efficiency
- Safety regulations
- Conflict resolution
- Problem solving
- Incident reporting
- Risk assessment
Certification
- G License (Weapons License)
- D License (Security Officers License)
- CPR/AED Completed 2024
Languages
Spanish
Professional
Accomplishments
- U.S. Army Gold Badge Recruiter
- Meritorious Service Medal
- Army Achievement Medals (6)
- Volunteer Coach of the Year For Youth Center (U.S. ARMY)
Timeline
Shift Supervisor
Allied Universal Security Services
09.2019 - Current
Bank Manager
Bank of America
03.2009 - 05.2019
Senior Master Sergeant
U.S. Army Active Duty
06.1982 - 07.2008
Business
Upper Iowa University
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