Angel Anzola
Newport News,VA
Summary
I'm a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Service Representative position. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Guest Service Associate
European Wax Center
08.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction 36%.
- Used Microsoft & Zenoti to check daily record sheets, guest accounts and available vouchers.
Inventory Control Team Lead
Zoe Essentials
06.2020 - 03.2022
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Monitored and adjusted inventory levels to meet customer needs and demands.
Front Desk Receptionist
Mone Sculpting LLC
08.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Diploma - Medical Assisting
Centura College
Newport News, VA08.2024
High School Diploma -
Heritage High School
Newport News, VA06.2020
Skills
- Amenities and Accomodations Knowledge
- Payment Processing
- Conflict resolution
- Organizational skills
- Material handling
- Customer Service
- Front Office Management
Timeline
Guest Service Associate
European Wax Center
08.2023 - Current
Front Desk Receptionist
Mone Sculpting LLC
08.2021 - 01.2022
Inventory Control Team Lead
Zoe Essentials
06.2020 - 03.2022
Diploma - Medical Assisting
Centura College
High School Diploma -
Heritage High School