Angel Badillo
El Paso,TX
Summary
Highly motivated professional with three years of experience in logistics, providing high-level support to ensure customer satisfaction. Experienced with handling customer interactions and resolving customer escalations with exceptional communication and interpersonal skills. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
7
7
years of professional experience
Work History
Account Manager
Mesilla Valley Transportation
El Paso, TX
05.2025 - 04.2026
- Serve as the primary point of contact for shipment updates, issue resolution and account management
- Track and trace loads daily to ensure on-time service, advising the customer promptly if a driver will be late/early
- Schedule pickup and delivery appointments with customers, sending up to 50 requests in a day
- Transmit daily EDI updates to customers to provide real-time updates on shipments, including shipment status and delivery confirmations
- Maintained strong client relationships through clear communication and reliable service coordination
Order Entry Clerk
Mesilla Valley Transportation
El Paso, TX
01.2025 - 05.2025
- Performed data entry in a consistent and accurate manner
- Entered loads depending on availability, averaging 40 per day and exceeding 80 loads at times
- Successfully managed multiple tasks simultaneously in fast-paced, time-sensitive situations
- Trained new staff on order entry procedures and best practices for efficiency.
Customer Service Representative
Expeditors
El Paso, TX
02.2023 - 11.2024
- Accurately entered and maintained data for bills of lading into TMS, ensuring timely and correct processing
- Ensured on-time delivery of ground shipments and successfully expedited on average 1200 shipments per month
- Tracked and traced shipments, providing status updates when requested by the customer
- Assisted with the invoicing of our shipments when necessary and billed over 2000 shipments per month for storage
AVID Tutor
Clint Independent School District
El Paso, TX
02.2021 - 08.2022
- Tutored students in small groups of 4-6 students, assisting them in all subject areas based on the class and text notes they have collected in their AVID binders
- Evaluated student binders and agendas, assuring they have sets of notes and their due homework written
- Facilitated student learning in a supportive tutoring environment and set an example for the students
Sales Associate
Dollar General
El Paso, TX
12.2018 - 06.2020
- Worked part-time for an average of 20 hours a week
- Assisted up to 100 customers with their purchases, always ensuring quality customer service
- Effectively managed time while stocking the store, prioritizing certain tasks
- Recovered aisles and deep-cleaned when closing to guarantee the safety and well-being of customers
Education
Bachelor of Science - Mathematics
University of Texas At El Paso
El Paso, TX08-2021
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX12-2017
Skills
- Experience with TMS and AS400
- Proficient in MS Word, Excel, and OneNote
- Strong organizational and time-management skills
- Exceptional communication skills and interpersonal skills
Timeline
Account Manager
Mesilla Valley Transportation
05.2025 - 04.2026
Order Entry Clerk
Mesilla Valley Transportation
01.2025 - 05.2025
Customer Service Representative
Expeditors
02.2023 - 11.2024
AVID Tutor
Clint Independent School District
02.2021 - 08.2022
Sales Associate
Dollar General
12.2018 - 06.2020
Bachelor of Science - Mathematics
University of Texas At El Paso
Associate of Arts - Multidisciplinary Studies
El Paso Community College