Angel Birmingham
Bedford
Summary
Dynamic Restaurant General Manager with proven strengths in operations management, team leadership, and inventory control. Committed to enhancing customer engagement and fostering a positive work environment.
Overview
18
18
years of professional experience
Work History
Restaurant General Manager
Pizza Hut
Irving, TX
03.2019 - Current
- Led daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for staff to enhance service quality.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Analyzed sales data to identify trends and optimize menu offerings for profitability.
- Fostered a positive work environment, boosting team morale and employee retention.
- Coordinated marketing initiatives that increased local brand awareness and customer engagement.
- Oversaw financial performance, managing budgets to achieve revenue targets effectively.
- Mentored assistant managers, promoting skills development and leadership growth within the team.
Shift Manager
Pizza Hut
Grand Prairie, TX
02.2017 - 03.2019
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored staff on operational procedures and customer service excellence.
- Developed schedules to maintain adequate staffing levels during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Monitored compliance with health and safety regulations, ensuring a safe working environment for employees and customers.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Customer Service Representative
Pizza Hut
Grand Prairie, TX
03.2015 - 02.2017
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed orders accurately using point-of-sale systems and maintained inventory levels.
- Enhanced customer satisfaction by providing tailored recommendations and upselling menu items.
Waitress Supervisor
Dennys Restaurant
Grand Prairie, TX
01.2012 - 03.2015
- Supervised daily operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored new staff on menu knowledge and operational procedures.
- Streamlined workflow processes to enhance efficiency in busy dining environments.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
Wait Staff Member
Pott’s Cafe
Irving, TX
02.2010 - 04.2012
- Delivered high-quality customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff members on menu knowledge and service standards.
Shift Supervisor
McDonald's
Cedar Hill, TX
06.2008 - 02.2010
- Supervised daily operations, ensuring compliance with company standards and policies.
- Trained and mentored team members on customer service protocols and operational procedures.
- Monitored inventory levels, placing orders to maintain stock consistency and reduce waste.
- Implemented process improvements that enhanced efficiency in food preparation and delivery times.
Education
High School Diploma -
North Dallas High School
Dallas, TXSkills
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
- Talent development
- Guest relations
- Facility maintenance
- Employee retention
- Purchasing
- Sanitation standards
- POS system
- Service standards
- Inventory control and record keeping
- Food service background
- Supervisory skills
- Adaptable
- Passion for customer satisfaction
- Customer loyalty
- Conflict resolution techniques
Timeline
Restaurant General Manager
Pizza Hut
03.2019 - Current
Shift Manager
Pizza Hut
02.2017 - 03.2019
Customer Service Representative
Pizza Hut
03.2015 - 02.2017
Waitress Supervisor
Dennys Restaurant
01.2012 - 03.2015
Wait Staff Member
Pott’s Cafe
02.2010 - 04.2012
Shift Supervisor
McDonald's
06.2008 - 02.2010
High School Diploma -
North Dallas High School