Angel Bond
Arlington,TX
Summary
Driven professional with a proven track record.Enhancing customer satisfaction through exceptional call center experience and empathy. Excelled in CRM software and complex problem-solving, significantly improving process efficiency. Demonstrates a strong work ethic and attention to detail, contributing to team success and operational excellence. Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment , to transport materials and assist production teams.
Overview
7
7
years of professional experience
Work History
CSR
American Airlines
05.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking
- Identified areas for process improvement within the organization''s task management framework based on lessons learned from completed projects.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Able to analyze and comprehend a clients standard operating procedures and instructions
Assembler
General Motors Co
07.2021 - 05.2023
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Organized work to meet demanding production goals.
- Attention to detail with accuracy and good eye-hand coordination
Cashier
Jersey Mike's Subs
03.2017 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Summit Highschool
Mansfield, TX07.2020
Skills
- Call center experience
- Customer Focus
- CRM Software
- Computer Proficiency
- Documentation
- Payment Processing
- Data Entry
- Complex Problem-Solving
- Basic Mathematics
- production and assembly
- Record preparation
- Positive Attitude
- Attention to Detail
- Multitasking Abilities
- Critical Thinking
- Production and assembly
Timeline
CSR
American Airlines
05.2023 - Current
Assembler
General Motors Co
07.2021 - 05.2023
Cashier
Jersey Mike's Subs
03.2017 - 07.2020
High School Diploma -
Summit Highschool