Angel Bradford
Columbia,South Carolina
Summary
Detail-oriented Secretary with experience in delivering administrative support across diverse office settings. Specializes in managing schedules, handling correspondence, and maintaining accurate records. Enhances workflow efficiency and fosters effective communication. Contributes to team dynamics and organizational culture through streamlined operations.
Overview
1
1
Certification
3
3
years of post-secondary education
6
6
years of professional experience
Work History
ID Administrative Coordinator
Dako Resources- Scout Motors
Columbia, SC
01.2026 - 08.2026
- Maintained comprehensive records of daily operations, including incidents, alarms, and visitors' logs, supporting operational transparency and security compliance.
- Generated weekly, monthly, quarterly reports on security-related issues, providing senior management with insights for informed decision-making.
- Coordinated meetings and developed materials for presentations and discussions to ensure effective communication of security issues.
- Managed supply levels to avoid shortages and maintain efficiency.
- Recorded information systematically in spreadsheets for easy access and analysis.
- Handled communication via phone and email to facilitate efficient business interactions.
Child Support Care Representative
Conduent Call Center
Columbia, SC
04.2025 - 01.2026
- Communicated with custodial and non-custodial parents regarding support obligations.
- Processed payments and maintained accurate financial records for cases.
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Navigated through computer systems to review information and respond appropriately to callers.
- Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
- Updated customer accounts, addresses and contact information within call management databases.
Administrative Assistant
SCLLR
Lexington, South Carolina
08.2024 - 02.2025
- Welcomed visitors, answered phone calls, and maintained front reception desk to ensure positive first impressions.
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted visitors and provided general information about the company.
- Answered questions from customers regarding products and services offered by the SC Board of Barbers and Cosmetology.
- Organized meetings, prepared agendas, and documented meeting minutes.
- Processed invoices for payment using accounting software applications.
- Reviewed licensing application renewals and expirations for compliance with regulatory standards, ensuring adherence to legal requirements.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
Program Coordinator I
SC Department of Health and Human Services
Columbia, SC
08.2023 - 05.2024
- Reviewed and processed appeal requests for accuracy and compliance.
- Analyzed medical records to determine if further information was needed in order to process appeals.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
- Ensured all documents are stored securely according to HIPAA standards.
- Researched complex cases involving multiple parties or multiple issues to provide accurate decisions on appeals.
- Worked closely with internal teams such as Medical Directors, Customer Service Representatives, and Provider Relations staff in order to facilitate successful resolution of appealed claims.
Eligibility Specialist
SC Department of Health and Human Services
10.2021 - 08.2023
- Reviewed Medicaid program applications to assess individual qualification criteria.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Reviewed applications for different Medicaid programs and determined which qualification criteria for individuals
- Evaluated eligibility applications to confirm compliance with benefit criteria.
- Analyzed applicants' financial information to verify income levels for eligibility determination.
Customer Service Representative
PAI- Blue Cross Blue Shield
11.2020 - 05.2021
- Handled inbound and outbound calls from enrollees and medical professionals, addressing inquiries and providing assistance.
- Provided claim status, patient eligibility, and benefit quotes for medical, dental, vision, prescription, and life insurance
- Ensured patient enrollment forms were processed and completed for insurance benefits selected
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Documented all conversations in call center database using Synchrony system to ensure accurate records.
- Verified insurance policy information to assess coverage and guide claims processing procedures.
- Kept records of all conversations in the call center database using Synchrony system.
Education
Bachelor of Science - Interprofessional Health Sciences
Troy University
Troy, AL 08.2023 - 09.2026
High School Diploma -
Blythewood High School
BlythewoodSkills
- Eligibility processing
- Regulatory compliance
- Claims management
- Claims processing
- Healthcare terminology
- Electronic health records
- Client coordination
- Appointment scheduling
- Microsoft Office Suite
- Computer proficiency
- Record retrieval
Certification
- Mental Health & De-escalation Certification
- Service Excellence Certification
- Word/0365 Level 2 Certification
- SC Public Notary
Accomplishments
- SC Public Notary
- Falcon Service Award
- Licensed Pharmacy Technician from SC State Board
References
- Ayesha Coney, Former Co-Worker, SCDHHS, 803-354-6507, ayesha.coney@scdhhs.gov
- LaQuinta Jacobs, Mentor, 803-767-3396, laquinta.alwayz@gmail.com
- Chandra Wigfall, Former Supervisor, 803-618-2077
- Irving Robinson, Co-Worker (Scout Motors), 843-468-3487
Timeline
ID Administrative Coordinator
Dako Resources- Scout Motors
01.2026 - 08.2026
Child Support Care Representative
Conduent Call Center
04.2025 - 01.2026
Administrative Assistant
SCLLR
08.2024 - 02.2025
Bachelor of Science - Interprofessional Health Sciences
Troy University
08.2023 - 09.2026
Program Coordinator I
SC Department of Health and Human Services
08.2023 - 05.2024
Eligibility Specialist
SC Department of Health and Human Services
10.2021 - 08.2023
Customer Service Representative
PAI- Blue Cross Blue Shield
11.2020 - 05.2021
High School Diploma -
Blythewood High School