Angel Brown
Helena,AL
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Sprouts Farmers Market Inc, Grocery
01.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier
Publix
06.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Shipping and Receiving Lead
BMW of Birmingham
01.2020 - 06.2022
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Pulled, verified, and packaged items for shipment.
- Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Host/Expo
Beef O' Brady's
01.2017 - 07.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Associate of Science - Nursing
Lawson
Birmingham 05-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Problem-solving
- Complaint resolution
- Inventory restocking
- Data entry
- Multitasking and organization
- Loyalty program promotion
- Records maintenance
Certification
- Microsoft Office Specialist (MOS) Certification
- Food Handler Certification (FHC) - State or County Health Departments.
Timeline
Cashier
Sprouts Farmers Market Inc, Grocery
01.2025 - Current
Cashier
Publix
06.2024 - 01.2025
Shipping and Receiving Lead
BMW of Birmingham
01.2020 - 06.2022
Host/Expo
Beef O' Brady's
01.2017 - 07.2019
Associate of Science - Nursing
Lawson
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