Angel Castellanos
Orange County,CA
Summary
Outgoing and personable professional with strong customer service skills and experience in retail and hospitality settings. Adept at creating welcoming environments, providing excellent service, and contributing to team success. Seeking to leverage communication, problem-solving, and organizational skills in a customer-facing role.
Overview
9
9
years of professional experience
Work History
Sales Associate
Pacsun
Irvine, CA
05.2025 - 11.2025
- Delivered exceptional customer service to enhance shopping experience and build brand loyalty.
- Assisted in inventory management processes, ensuring accurate stock levels and product availability.
- Monitored fitting rooms by allowing one guest per room, enforcing a five item limit, and inspecting rooms after each use for removed tags or security sensors.
- Ensured guest belongings were not left behind by checking rooms and notifying customers when necessary.
- Assisted guests at the cash register, providing a friendly and efficient checkout service.
Store Associate
Store
09.2023 - 03.2024
- Restocked merchandise to ensure the store remained fully stocked and visually appealing for customers.
- Created a welcoming and engaging environment to enhance the overall customer shopping experience.
- Processed sales transactions efficiently and accurately, providing excellent cashier service.
- Ensured all store closure tasks were completed at the end of each shift, including securing merchandise and locking up the store.
Server Assistant / Bar Back
South of Nicks
10.2021 - 09.2023
- Greeted guests and provided exceptional hospitality to ensure a welcoming atmosphere.
- Assisted in bussing tables, running food, restocking salsa, and maintaining a clean, organized environment.
- Managed restroom cleanliness, stocked supplies, and prepared mixes for bartenders.
- Handled liquor orders and trash disposal, contributing to smooth restaurant operations.
- In bar back roles, kept bar glasses and mixers clean, assisted bartenders, and served chips and salsa to bar guests.
- Delivered personalized service to enhance customer satisfaction and strengthen brand loyalty.
Busser / Server Assistant
El Torito
09.2020 - 10.2021
- Supported seamless restaurant operations by bussing tables and maintaining a clean, organized environment for an exceptional guest experience.
- Assisted bartenders by efficiently cleaning glasses, restocking supplies, and ensuring the bar area was fully prepared and operational.
- Gained in-depth knowledge of restaurant operations, honing the ability to move efficiently between dining and bar areas to support team needs.
Busser / Server Assistant
Pet Smart
11.2018 - 09.2020
- Delivered fast, friendly customer service at the register, ensuring smooth checkouts.
- Maintained an organized register area and supported store cleanliness through tasks like sweeping and vacuuming.
- Assisted with weekly inventory restocks, focusing on pet products such as food, toys, and accessories.
- Managed early-morning inventory shifts, showcasing reliability and strong work ethic.
Courtesy Clerk
Ralphs
03.2017 - 09.2017
- Provided customer assistance by bagging groceries, collecting carts, sweeping the store, and performing restroom checks.
- Managed go-backs and maintained store organization and cleanliness.
- Developed strong time management skills by balancing work and school, efficiently handling busy holiday periods.
- Gained valuable customer service and organizational experience in a fast-paced retail environment.
Education
High School Diploma -
El Toro High School
Lake Forest, CA06.2018
Skills
Customer Service
Problem Solving
Food and Beverage Knowledge
Communication
Organization
Hospitality
Teamwork
Adaptability
Time Management
ADDITIONAL SKILLS
Bilingual in Spanish both in verbal and written form
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Pacsun
05.2025 - 11.2025
Store Associate
Store
09.2023 - 03.2024
Server Assistant / Bar Back
South of Nicks
10.2021 - 09.2023
Busser / Server Assistant
El Torito
09.2020 - 10.2021
Busser / Server Assistant
Pet Smart
11.2018 - 09.2020
Courtesy Clerk
Ralphs
03.2017 - 09.2017
High School Diploma -
El Toro High School