Angel Cazares
Merced,CA
Summary
Dynamic Shift Manager with a proven track record at McDonald's, excelling in staff development and customer service. Skilled in cash handling and problem-solving, I led teams to enhance customer satisfaction and workplace efficiency. My approach to employee training and safety fostered a positive and cohesive work environment, driving consistent performance improvements. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
09.2021 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
High School Diploma -
El Capitan High School
Merced, CA06.2021
Skills
- Staff Development
- Workplace Safety
- Cash Handling
- Accurate money handling
- Flexible Schedule
- Employee Training
- Customer Service
- Problem-solving abilities
- Computer Skills
- Excellent Communication
- Handling Customer Complaints
- Customer service focus
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Shift Manager
McDonald's
09.2021 - Current
High School Diploma -
El Capitan High School