Angel Cota
Tucson,AZ
Summary
Dynamic professional with a proven track record in customer service and sales, honed at RideNow Powersports and other notable companies. Excelled in relationship building and problem-solving, achieving sales goals through effective teamwork and collaboration. Skilled in utilizing CRM tools and improving operational efficiencies, demonstrating a strong blend of hard and soft skills to drive success.
Overview
5
5
years of professional experience
Work History
Sales Associate
RideNow Powersports
02.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
- Ask questions to recognize customer wants and needs.
- Set and achieved company defined sales goals.
- Trained new employees on sales process.
- Built customer loyalty and retention by delivering excellent customer service.
- Help customers locate products and checked store system for merchandise at other sites.
ICQA Warehouse Associate
Target
01.2022 - 02.2023
- Supported continuous improvement initiatives by identifying areas for potential enhancement within warehouse operations.
- Resolved discrepancies in inventory records by conducting thorough investigations and adjustments as needed.
- Improved inventory accuracy through regular cycle counts and audits.
- Collaborated with other departments to optimize supply chain efficiencies.
- Facilitated communication between different shifts, ensuring smooth transitions without disruptions in workflow or productivity levels.
- Increased warehouse efficiency by implementing ICQA processes and procedures.
Produce Clerk
Alberstons
08.2019 - 06.2022
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
Education
High School Diploma -
Tucson Magnet High School
Tucson, AZ05-2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Product Sales
- Goal-Oriented
- Relationship Building
- Sales Training
- Building rapport
Timeline
Sales Associate
RideNow Powersports
02.2023 - Current
ICQA Warehouse Associate
Target
01.2022 - 02.2023
Produce Clerk
Alberstons
08.2019 - 06.2022
High School Diploma -
Tucson Magnet High School