Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angel Crenshaw

Katy

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Uber/DoorDash
Houston
03.2021 - Current
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Store Associate

ALDI
Katy
08.2023 - 03.2025
  • Described merchandise and explained use, operation and care.
  • Computed purchases and received and processed cash or credit payment.
  • Adhered to safety regulations when handling hazardous materials.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Processed sales transactions accurately and with great efficiency.
  • Handled returns and exchanges according to company policies.
  • Answered incoming calls regarding product inquiries or orders.
  • Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.

Pet Groomer/Stylist

PETCO
Houston
02.2018 - 03.2021
  • Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
  • Performed detailed inspections of pets' skin and coat condition during each grooming session.
  • Provided bathing, brushing, clipping, trimming and styling of pet fur coats.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Pleasantly greeted all callers along with any walk in clients and asked how to be of assistance.

Server

Studio Movie Grill Copperfield
10.2015 - 03.2018
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Cypress Springs High School
Cypress, TX
06-2015

Skills

  • Customer service
  • Time management
  • Communication skills
  • Problem solving
  • Conflict resolution
  • Attention to detail
  • Record keeping
  • Task prioritization
  • Equipment maintenance
  • Interpersonal communication

Languages

English
Native/ Bilingual

Timeline

Store Associate

ALDI
08.2023 - 03.2025

Delivery Driver

Uber/DoorDash
03.2021 - Current

Pet Groomer/Stylist

PETCO
02.2018 - 03.2021

Server

Studio Movie Grill Copperfield
10.2015 - 03.2018

High School Diploma -

Cypress Springs High School

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Angel Crenshaw