Angel Cueva
Hollywood,FL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
3
3
years of professional experience
Work History
Retail Associate, PT
Nike
Dania Beach, FL
08.2023 - Current
- Participated in promotional activities such as setting up displays or distributing marketing materials.
- Attended team meetings to discuss sales goals, upcoming promotions.
- Ticketed, arranged and displayed merchandise to promote sales.
- Expedited newly received merchandise to sales floor.
- Answered questions about current promotions and resolved issues according to store policies.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Performed price checks on items requested by customers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
General Merchandise and Food Associate (Seasonal)
Target
Hollywood, FL
10.2022 - 01.2023
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Acquired new skills to support team and further accommodate customer needs.
- Responded quickly to customer inquiries about product availability or ordering information.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided assistance to co-workers when needed during peak business times.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Sales Floor Assistant
JCPenney
Aventura, FL
08.2021 - 09.2022
- Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
- Developed knowledge about products and sales items to answer customer questions.
- Participated in inventory management, conducting regular stock checks to prevent shortages.
- Stocked shelves with merchandise according to company standards.
- Assisted in organizing and restocking merchandise to ensure sales floor remained tidy and appealing.
- Explained goals and expectations required of trainees
Education
Some College (No Degree) -
Broward College
Pembroke Pines, FLSkills
- Promotional strategies
- Store maintenance
- Verbal and written communication
- Cash register operation
- Damaged goods processing
- Reliability and punctuality
- Proactivity
Languages
Spanish
Professional
Timeline
Retail Associate, PT
Nike
08.2023 - Current
General Merchandise and Food Associate (Seasonal)
Target
10.2022 - 01.2023
Sales Floor Assistant
JCPenney
08.2021 - 09.2022
Some College (No Degree) -
Broward College