Summary
Overview
Work History
Education
Skills
Timeline
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Angel Dill

Louisville,KY

Summary

Dynamic and detail-oriented professional with luxury experience management at Volare Italian Ristorante. Proven upselling skills and compassionate communication enhance guest experiences. Adept in POS system operations and patient advocacy, with a strong commitment to service excellence and maintaining high standards of care in fast-paced environments.

Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Overview

8
8
years of professional experience

Work History

Fine Dining Server

Volare Italian Ristorante
07.2024 - Current
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Took and submitted orders that accommodated customer preferences and dietary requirements.
  • Suggested wine pairings to go with specific menu items.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

1875 Steakhouse
05.2017 - 02.2025
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.


Certified Nursing Assistant (PRN)

Maple Manor Christian Home
10.2023 - 01.2024
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • I worked as a PRN CNA here while in classes at Galen to replace an agency until they no longer needed me due to being fully staffed.

Certified Nursing Assistant

Springs Valley Meadows
07.2023 - 10.2023
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Supported needs of 30+ residents under long-term care.
  • I absolutely love and adore everyone at Springs Valley Meadows! They helped me further my education, obtaining my CNA certification, and encouraged me to further my education at Galen College of Nursing. This was the reason for my departure.

Spa Desk Agent (Paid Summer Internship)

French Lick West Baden Resort
05.2022 - 09.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Tracked important information in spreadsheets and ran reports or generated graphs using data.
  • Organized, maintained and updated information in computer databases.
  • This internship allowed me to gain essential clerical experience that I find crucial in any career field today.

Education

Cybersecurity And Business Administration

University of Southern Indiana
Evansville, IN

Associate of Science - Nursing

Galen College of Nursing
Louisville, KY
01-2027

High School Diploma -

Northeast Dubois Highschool
Dubois, IN
05-2021

Skills

  • Luxury experience management
  • Proper table setup
  • Upselling skills
  • POS system operations
  • Compassionate communication
  • Basic life support
  • Physical stamina
  • Infection control practices
  • Emergency response
  • End-of-life care
  • HIPAA compliance
  • Team collaboration
  • Attention to detail
  • Patient advocacy
  • Time management
  • Vital signs monitoring
  • Compassion and empathy

Timeline

Fine Dining Server

Volare Italian Ristorante
07.2024 - Current

Certified Nursing Assistant (PRN)

Maple Manor Christian Home
10.2023 - 01.2024

Certified Nursing Assistant

Springs Valley Meadows
07.2023 - 10.2023

Spa Desk Agent (Paid Summer Internship)

French Lick West Baden Resort
05.2022 - 09.2022

Server

1875 Steakhouse
05.2017 - 02.2025

Cybersecurity And Business Administration

University of Southern Indiana

Associate of Science - Nursing

Galen College of Nursing

High School Diploma -

Northeast Dubois Highschool

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