Angel Dorner

• Oversaw daily restaurant operations, coordinating scheduling, budgeting, and inventory control to ensure seamless service.
• Managed daily restaurant operations to ensure smooth service flow.
• Trained and supervised staff in customer service and food safety protocols to uphold high service standards.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Educated workers on food preparation methods to enhance efficiency and maintain standards., money handling, and cleaning roles to facilitate restaurant operations.

Monitored daily activities and maintained camper safety.

• Supported campers aged PK to 8th grade in daily activities, foster engagement and skill development.
• Led group games and team-building exercises.
• Assisted in planning and organizing camp events and activities.
• Collaborated with staff to create a positive camp environment.
• Communicated with parents to address camper needs and provide updates on daily schedules, thus enhancing parent-camper relationships.
• Proposed innovative ideas and solutions that improved team dynamics and overall camp experience.

• Supervised the team during shifts to ensure timely and effective service delivery.
• Guided employees on effective customer interactions to enhance service delivery. on interactions with customers to drive exceptional service.
• Monitored store operations to ensure compliance with company policies and procedures.
• Completed all opening and closing duties accurately according to established guidelines.
• Communicated with other shift managers to facilitate the continuum of customer service.
• Mediated conflicts between staff members to foster a collaborative work environment. between staff members in a professional manner.

• Developed and implemented training programs to improve employee performance.
• Collaborated with management to assess training needs across departments.
• Facilitated workshops focusing on team-building and communication skills.
• Conducted onboarding sessions for new hires to ensure smooth integration.
• Developed training materials for new corporate programs and initiatives.
• Established clear expectations for employees prior to beginning any new program or process.