Angel Dosal
Charlotte,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Account Manager, Inside Sales
New Age Marketing/The Silverline Standard
08.2023 - 10.2024
- Developed and implemented sales strategies to increase revenue.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Bilingual Call Center Agent
OnStar
02.2023 - 05.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
QA Analyst
GoHealthInsurance
03.2021 - 01.2023
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
Sales Representative Team Leader
Legacy Executives
06.2019 - 11.2020
- Maintained current knowledge of evolving changes in marketplace.
- Developed, maintained and utilized diverse client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Tile Installer
Atlanta Flooring
07.2018 - 05.2019
- Maintained safe, clean and organized work environment.
- Completed skilled repairs of existing tile installations.
- Cut and prepared tiles for installation following precise measurements and job specifications.
- Resolved problems arising during tile installation process, maintaining quality and code compliance.
- Created watertight finish on tiles by sealing surfaces and adding grout.
- Worked professionally with other tradespeople on successful, on-time project completion.
Education
High School Diploma -
Vance High School
Charlotte, NC06-2018
Skills
- Client acquisition
- Objection handling
- Territory Management
- Pipeline Management
- Sales staff training
- Marketing
- Product branding
- Sales Team Leadership
- Recruitment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager, Inside Sales
New Age Marketing/The Silverline Standard
08.2023 - 10.2024
Bilingual Call Center Agent
OnStar
02.2023 - 05.2023
QA Analyst
GoHealthInsurance
03.2021 - 01.2023
Sales Representative Team Leader
Legacy Executives
06.2019 - 11.2020
Tile Installer
Atlanta Flooring
07.2018 - 05.2019
High School Diploma -
Vance High School
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